Can't sign in on the app

When i try to sign in on the app to protect my 3rd device, all i get is what appears to be an empty text box. Is this a font size issue, display problem, or something else? Please help

Hi Bill,

Sorry for the trouble signing in — an empty text box definitely shouldn't be happening, so let's figure out what's going on.

A couple of quick things to try first:

1. Force-close the Mobile Security app, then reopen it and try signing in again.
2. Check for a pending app update in the Google Play Store — display glitches like this are sometimes fixed in a newer version.
3. If neither helps, try clearing the app's cache (Settings > Apps > Mobile Security > Storage > Clear Cache) and attempt sign-in again.

To help pin this down further, could you let me know:

1. Is it the email field, the password field, or both that appear empty/invisible?
2. What Android version and device model are you using?
3. Does the text appear if you tap into the box and start typing, or does it stay blank even then?

That'll help us tell whether this is a display/rendering issue or something else entirely. Thanks for your patience — we'll get you protected on that 3rd device!