Hey everyone,

I hope you're all doing well. I'm facing a bit of a technical hiccup and I thought this would be the best place to seek some guidance. Recently, I purchased a 4K portable monitor to enhance my remote work setup. It's a fantastic device, but unfortunately, I've run into some issues that I can't seem to resolve on my own.

Monitor Details:

Model:  4K Portable Monitor
Connection: USB-C

Problem:
The monitor seemed to work flawlessly initially. The picture quality was outstanding, and it was a great addition to my workspace. However, after a few days of usage, I encountered a peculiar problem. The monitor's display started flickering randomly, especially when I was multitasking or moving the mouse cursor around. The flickering isn't constant, but it's frequent enough to be very distracting and make prolonged use uncomfortable.

Troubleshooting Steps Taken:

Checked Connections: I ensured that the USB-C cable is properly connected to both my laptop and the monitor. The flickering persists regardless of cable adjustments.
Driver Updates: I visited the manufacturer's website and checked for updated drivers for the monitor. I installed the latest driver, but the flickering problem persists.
Different Lapm not entirely sure if this is a hardware issue with the monitor or if there's something else I can try on the software end. I'm hoping some of you might have faced similar issues or have expertise in troubleshooting such problems. Any guidance or suggestions you can offer would be greatly appreciated!

Additional Information:

Laptop Model: Ultrabook
Operating System: Windows 10
Graphics Card: Integrated Intel UHD Graphics

I'm considering reaching out to customer support, but I thought it would be wise to gather insights from the community here first. Have any of you dealt with a similar issue? Or do you have any ideas about what might be causing this flickering problem? Your assistance would mean a lot to me.

Thanks in advance!

Best regards,

Stella