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Undeliverable for Manual spam flagging or Not Spam flagging
I have Trend Micro Maximum Security (Version 17.8, although this problem has occurred for a while) on Windows 10, running Outlook as part of Microsoft Office Professional Plus 2021; that is, desktop, not Office 365.
Trend detects some spam itself - with some false positives too - and sends emails to the Spam Folder.
When I manually Flag spam from the Inbox, I get a message back the next time Outlook polls. Something like this:
From System Administrator No email information
To Me No email information
Subject Undeliverable: FW: Tax Lien List
Your message did not reach some or all of the intended recipients.
Subject: FW: Tax Lien List
Sent: 12/19/2024 9:08 AM
The following recipient(s) cannot be reached:
spam@cs.trendmicro.com on 12/19/2024 9:08 AM
550 extension. Apparently this is the error message - blocking this message at space@cs.trendmicro.com
Following a similar process for a false positive generates almost the same result - but for false@cs.trendmicro.com
There are no Email headers visible. This isn't just an Outlook quirk - it's the messages coming in this way.
I wondered if the problem was changed receiving email addresses at cs.trendmicro.com, in which case what are the correct addresses, and how could I change them. But that doesn't seem to be it. Composing and sending Manual emails to the two addresses hasn't generated the Undeliverable responses.
What's going on? Is there a Hot Fix? Coming?
Thanks,
Mike