Hello,
I am having the same issues as above:
-Unable to connect to Trend Micro
-Program randomly restarts
-Program will say it's downloading update but then shuts down and restarts.
I see the post above by Rochelle about contacting support.  What are your exact steps?  All I can find about phone support when following the link requires a premium payment.  First, I am not paying an additional fee to get your program working correctly.  Second, there are no other options to contact you to find out about this temporary workaround, which you should post clearly here since the permanent fix is a month away.  Too long in my opinion.  Please reply with steps to take so we can get protection active and our systems will not be vulnerable.  Thank you.