I've tried all u've mentioned, & no success. It's Malware, or something that's getting my codes, & once 'IT' puts the code n, its over for me. No way to communicate, just keep seeing New P/W chg's, not mine. I can't get thru to chng. It even changed the TM p/w tech gave me, n the following day, making it not possible for me to even get access to Install Protection. Email & Msgs hacked, I'm so disgusted, have been on Texts for many hrs, for many days. Thot my problem was gonna be solved. Was assured, by TM Tech, but Scan found No Problems. Not confident any more. Got new SG26ULTRA, & PROBLEM CONTS, I'm 81yrF, recently widowed, & my phone is very important to me. Not even going on FB, or using Google, using DDG. Hoping this culd b resolved. Thot installing Prem TM wuld give clean cell..but it said I was OK! Not OK FOR ME! IF I can't get Resolved, I want to Cancel, & get A Refund. I've used TM for many years w/ satisfaction. But this isnt working.

My P/W continues to be hacked, & forbidding me from being able to use the Premium Suite coverage that I've been battling since MI APRIL.This has been an ongoing problem, & Support culdnt solve it, & I'm very Dissatisfied & Disappointed w/ this problem. Almost $300 down the drain, signed up for 2 years.