TM_Joshua

Thanks for reaching out, and I'm sorry you're dealing with this — being locked in a fight over your own devices for this long is exhausting, and we want to help you get to a clean, stable setup.

When someone appears to keep regaining access no matter what you try, it's usually not the individual device that's the weak point — it's one of three things staying compromised in the background: (1) a key account/password (especially your email), (2) your network/router or ISP account, or (3) something persisting on the machine that a scan alone won't clear. Chasing the VPN toggle by itself won't fix it, so the goal is to reset all three at once. Here's the order that tends to actually work:

1. Use a separate, known-clean device (a phone on mobile data, or a device you trust) for the next steps — don't do them on the machine you think is affected.
2. Secure your email first, then your other key accounts. Change the password on your primary email, then anything financial, and turn on two-factor authentication (2FA) for each. Email is the master key attackers use to reset everything else.
3. Lock down your network. Change your router's admin password and Wi-Fi password, update its firmware, and change the password on your Starlink/ISP account with 2FA enabled. Attackers often ride the account or router, not the laptop — which is why a new connection got "taken over" so fast.
4. Do a full clean reinstall of the affected computer (back up your files first, then factory-reset/reinstall the OS from official media). A reinstall removes persistence that scanning may miss.
5. Reset any accounts you use on that machine once it's clean, so nothing you log back into hands access straight back.

The combined account + network + clean-reinstall reset above is what usually breaks the cycle, even without any specific security product installed.

Thanks for reaching out and for being vigilant! 🙌

What is an Email Scam? An email scam (also called phishing) is a fraudulent message designed to trick you into revealing personal information, clicking malicious links, or downloading harmful attachments. These emails often impersonate trusted brands or organizations to appear legitimate.

How to Report It: You can forward the suspicious email directly to our Fraud Busters team at: 📧 tmsupport@fraudbuster.trendmicro.com

⚠️ Reminder: As a precaution, please avoid interacting with the email — do not open any links, download any attachments, or respond to the sender.

Stay safe and don't hesitate to reach out if you have any other concerns! 😊

Hi there,

Thanks for reaching out and for your patience while we work on Ubuntu 26.04 LTS support.

For context on past timelines: Ubuntu 24.04 LTS support landed in DSA build 20.0.1-19250 on September 25, 2024 — about 5 months after Canonical's GA. Ubuntu 22.04 followed a similar pattern with build 20.0.0-4959.

We don't have a confirmed date for 26.04 yet, but it's on the roadmap. Please watch the DSA release notes for the announcement or open a case via the Business Success Portal (Business Success | TrendAI™ Business Support) to be notified directly.