tm_klariz

@Anime_007​,

We genuinely appreciate your interest in enhancing our product. We understand the value that this enhancement could bring to our users. Unfortunately, this option is available on our mobile versions only. I'm afraid the requested option for other platform is not feasible at this time.

As mentioned on the previous comments, you might want to check the Trend Micro ID Protection. To know more about this product, you may click here.

Hope this helps.

Hi @giguerejeanmarc,

Thank you for sharing your experience here in our community. Kindly ensure that you have the latest version installed on your machine. 

To check if your Trend Micro program is updated, you may follow the steps on the article below:

Check Trend Micro program version on Windows

Let me know how it goes. 

@dannyleeuk​,

I understand your frustration and we do apologize if we fell short of your expectations.

We would like you to know that we value your feedback. However, it is essential to remember that software development can be a complex and challenging process. Operating systems like macOS often introduce significant changes with each new version, and security software providers must thoroughly test and adapt their products to ensure compatibility and effectiveness.

Rest assured, we are committed in improving our service to the best of our abilities.

@dannyleeuk @stevo_lux,

We sincerely apologize for any inconvenience this compatibility issue may have caused you. Mac OS Sonoma introduced several significant changes, which require us to make extensive adjustments to ensure our application runs smoothly. Our development team is actively working on this. 

I'm afraid we don't have an exact date for the release yet. Rest assured, we'll keep you posted as soon as the compatible version becomes available.

We appreciate your patience as we work to provide a seamless experience. We value your feedback and we're committed to ensuring that you have a positive experience with our application.

Hi Trend Micro Users Community!

Thank you for your patience and understanding with regards to this concern.

We're glad to inform you that Trend Micro has already released program updates to resolve this issue. If you see a Restart Required pop-up from Trend Micro, click Restart Now to install the updates.

You can also download the update manually by following the steps from the article provided below:

Trend Micro Pay Guard opens unlisted websites

Should you still encounter any issues after the update, please let us know.

Regards,
tm_klariz

Hi @robinson9701​,

Welcome to Trend Micro Home Users Community.

We sincerely apologize for the inconvenience that this issue has brought you. We have released a hotfix for this issue. Kindly check the article below:

Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

The fix on this issue will be included on the next update. For the meantime, you may use this hotfix to resolve the issue.

Hope this helps.

Regards,
tm_klariz

Hello Trend Micro Home Users,

We would like to extend our sincerest apologies for all the inconvenience this issue has brought you. We understand how frustrating this can be. Our team is doing everything we can to resolve this concern in the soonest time possible. Rest assured that we'll keep you posted with any updates or solutions regarding this issue.

Hoping for your patience and understanding regarding this matter. 

Regards,
tm_klariz

Hi @clnelson, @jornbates, @truaxis, @raymondwyland777,

Our sincerest apologies for the inconvenience this issue has brought you.

Should you wish to disable the Pay Guard pop up temporarily or remove the Trend Micro Pay Guard, click here.

You may also check the article below if the Trend Micro Pay Guard constantly opens multiple tabs with the same URL/address:

Trend Micro Pay Guard keeps opening new tabs

Note: "Ask every time before opening banking or shopping websites in Pay Guard" should be unchecked to disable the Pay Guard pop-up.

Hope this helps.

Regards,

tm_klariz

Hi @bethwebb01, @redhummingbird1,

If the Trend Micro Pay Guard constantly opens multiple tabs with the same URL/address, kindly follow the steps on the article provided below:

Trend Micro Pay Guard keeps opening new tabs

Also, if you want to disable the Pay Guard pop up temporarily or remove the Trend Micro Pay Guard, click here.

Hope this helps.

Regards,

tm_klariz