Hi @dan45aa72,

Thank you for bringing this to our attention. In order for us to better assist you and address the issue effectively, could you please provide us with more details about the blocking message you've received?

Specifically, we would appreciate if you could provide us with the following information:

1. The exact error message or notification you received when attempting to use pip3. A screenshot would be greatly appreciated.
2. The name and version of the Trend Micro program you are using.
3. Any recent updates or changes made to your system or software configuration that might be relevant to this issue.

Providing the requested details will definitely help us investigate the issue further and provide you with a prompt resolution. 

Looking forward to your response.

Hi @philharman,

Welcome to Trend Micro Home Users Community.

Apologies for the confusion regarding the renewal of your subscription. Let me share with you the steps on how to renew Trend Micro Mobile Security for iOS. Kindly click on the link provided below:

How to renew Trend Micro Mobile Security for iPhone or iPad

Hope this helps.

Hi @yeamimkhan1,

Thank you for reaching out regarding your concern. In order to assist you effectively, could you please provide us with additional details related to your concern? We appreciate if you can provide the name of the Trend Micro program you're using so that we can provide the most applicable solution.

We appreciate your cooperation and look forward to assisting you further.

@judywatsonn,

Thank you for reaching out. 

Regarding your inquiry about Ethernet adapters, I can certainly offer some recommendations. Ensuring compatibility between your Ethernet adapter, VPN service, and security software is crucial for a smooth online experience. While there are several options available, here are a few Ethernet adapters that have been known to work well with VPN services:

1. TP-Link UE300: This USB 3.0 to Gigabit Ethernet Adapter is highly compatible with various operating systems and offers reliable performance, making it a good choice for VPN connectivity with Trend Micro software.

2. Anker USB 3.0 Unibody Aluminum Ethernet Adapter: Known for its durability and compatibility, this adapter provides Gigabit Ethernet speeds and should work seamlessly with most VPN services and Trend Micro software.

3. Cable Matters USB to Ethernet Adapter (202023): Offering Gigabit Ethernet speeds and broad compatibility with operating systems, this adapter is another reliable option to consider for VPN connectivity with Trend Micro.

4. StarTech.com USB 3.0 to Gigabit Ethernet Adapter (USB31000S): With support for various operating systems and Gigabit Ethernet speeds, this adapter is well-suited for VPN usage alongside Trend Micro software.

These adapters have been tested by many users and have proven to work effectively in conjunction with VPN services and Trend Micro software. However, it's essential to ensure that the specific model you choose meets your requirements and is compatible with your system.

I hope these recommendations are helpful to you. 

@johnhlavender​ 

Kindly ensure that Trend Micro Password Manager is updated to the latest version. You may download the latest version by clicking here.

Should the issue persists after updating to the latest version, you may follow the steps on the link provided below.

Trend Micro Pay Guard Keeps Opening New Tabs

Hope this helps.

@Anime_007​ Certainly. We understand your concern and eagerness for an update. We'll provide you with the latest information as soon as possible. Thank you for your patience.

@hvlewis​

Can you try to do a clean uninstall and reinstallation for the Antivirus One. Please follow the steps below:

1. Force Quit Safari to stop running Antivirus One extension on the browser.
   
   
2. Quit the Antivirus app:
   1. Quit Antivirus One process by right-clicking the icon in the menu bar at the top and choosing Quit.
      
3. Open Finder and go to the Applications Folder. Move Antivirus One to Trash.
   
   
4. Check for other Antivirus One files or their remnants and delete if there are still any.
   1. Click Go on the Menu Bar, then choose Go to Folder.
   2. Type ~/Library/containers, then click Go.
      • Find and delete these folders:
        • com.trendmicro.DrSafety
        • com.trendmicro.DrSafety.ToolbarSafariExtension
          
5. Empty Trash.
6. Restart the computer.
7. Reinstall Antivirus One from the App Store and make sure the same Apple ID used for the purchase is signed in.

Let me know if this works.

@davevt31​ Thanks for helping out.

@judywatsonn We sincerely appreciate your enthusiasm and interest with our program. Our colleagues from the Corporate Department are the best people to handle this kind of concern. You may get their contact information by clicking here.

Hope this helps.

@claudiubotezatu​,

We understand your concern about the lack of information regarding updates about the beta testing process. It's important for our members to stay informed about developments, especially those who continuously help in testing our products.

We will relay your feedback to the appropriate team to ensure that communication regarding beta testing and other important updates is more timely and transparent in the future. Thank you for bringing this to our attention.

@Anime_007​,

We genuinely appreciate your interest in enhancing our product. We understand the value that this enhancement could bring to our users. Unfortunately, this option is available on our mobile versions only. I'm afraid the requested option for other platform is not feasible at this time.

As mentioned on the previous comments, you might want to check the Trend Micro ID Protection. To know more about this product, you may click here.

Hope this helps.