So, if I have a problem  with any of your new systems or purchases, I will not be getting any answers from your company tech team, I will need to post my problem on the 'Community' board/website to get an answer from someone who is less informed on how to fix it???

If that is your new vision, 'engaging environment for all members' in a 'communal chat room' is not the reason I buy your programs. I buy them because of the reliability that I came to trust with my computers - not to 'get to know someone' whom I would rather not...

Thanks for the warning. I may have to buy my programs elsewhere now.