I know I was charged on Oct. 7th. I have the invoice. I have tried chat and get disconnected. Surely there is someone who can talk t me and give me my refund. I do not want to have to turn it over to my bank.

I was charged for a renewal in Oct. Shortly afterward I got messages that you no longer support my system, I have been a client for over 15 years. I am also a senior with poor vision and limited income. I want a refund of the full amount. I have been trying for months to contact someone - to speak to someone - but cannot connect. It seems you only speak with business clients and not home. I just want my refund. Please tell me how to do this.