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I can't leave mute mode, so I can not get updates.
I have trend micro maximum security on two computers. One of them won't let me get updates. It says I am in mute mode so I can't get updates. I open main console, open device, go to mute mode, configure and turn mute mode off. This has no effect. The system tray icon still says mute mode is on. When I try to get updates, I get the message "can not get updates while mute mode is on. Please help.