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  • RE: Maximum Security avilability for Qualcomm ARM Chips

    The Surface Laptop exceeds all minimum requirements to install Trend Micro.

    When running the installer in administrator the same message from Microsoft Windows is displayed.

    While 24H2 is considered an insider release it is a requirement on laptops running the Qualcomm X chip.  Even though it is an insider/beta version of Windows I would not expect Microsoft to prevent installation, instead I would expect either Trend Micro's installer to prevent installation or it would install but Trend Micro would not provide support until Microsoft officially releases 24H2

    Neither approaches in This app can't run on this device error from Trend Micro worked, the same Program Compatibility message is displayed.
  • RE: Maximum Security avilability for Qualcomm ARM Chips

    1.  I signed into the my account, clicked on the Download tab, which presented me with a download link to the installer (Screenshot)
    2.  Edition Windows 11 Home
         Version 24H2
         Installed on ‎4/‎25/‎2024 
         OS build 26100.1457
    3. Here is a Screenshot of the error message

    Sorry for the use of the pCloud URLs, the discussion software doesn't seem to have the ability to attach files/images

     
  • Maximum Security avilability for Qualcomm ARM Chips

    According to the system requirements for the Maximum Security product (https://helpcenter.trendmicro.com/en-us/article/tmka-19439), the product should be installable/supported on the Qualcomm X chip.

    On a new Surface Laptop 7, which is running the Qualcomm X ARM chip, during installation Microsoft will display a dialog box stating that "this app can't run on this device".  Further explanation is that "This app can''t run because it causes security or performance issues with Windows. A new version may be available ..."  Also displayed in the dialog box is a "Learn More"  button, which when click will take you to the Windows ARM-based PCs FAQ page, explaining that some applications are not compatible with ARM chips.

    So, is the System Requirements for the Maximum Security product incorrect, and the recent Qualcomm ARM chip is not support?  Or, is there an alternative installation method for ARM based chips that the one that is documented on the website?

    Or if Maximum Security doesn't currently support the Qualcomm X chip is there an ETA when it will be supported?