Christian Paul De Silva

Hi @williamsaj777
To renew your subscription, visit the link below:
How to Easily Renew Your Trend Micro Subscription | Trend Micro Help Center

Hi @andreasw 
Hallo, können Sie den genauen Fehler angeben, wenn Sie versuchen, den neuen Code zu aktivieren?
How to Activate Trend Micro Products With Existing Subscription | Trend Micro Help Center

Thank you for sharing this information @stevo_lux

Trend Micro offers wide range of products depending on your usage. For more information about these products including Trend Micro Antivirus One for Mac, you may visit the link below:

Antivirus One|Free Virus Scan for macOS-Best Malware Protection (trendmicro.com)

Hi @tizdalyfe 

Hi @marthur1216,

We have released a hotfix for this issue. Check our kb link below:
Trend Micro Pay Guard opens unlisted websites | Trend Micro Help Center

The fix on this issue will be included on the next June update possibly on the 29th. For the meantime, you may use this hotfix to resolve the issue.

We will forward this recommendation to our designated team to include option to disable Pay Guard within the Trend Micro Program. For the meantime, you may disable Trend Micro Toolbar as a workaround. We apologize for the inconvenience that this has caused you.

Hi @mpmcbride

We are already aware of this issue and raised it to our designated team to investigate. For the meantime, you may temporarily disable Trend Micro Toolbar when accessing these websites. We still recommend using Pay Guard as it offers additional protection for your transactions. Hoping for your patience and understanding with this issue.

Hi @ssenese @jornbates @awthentix 

We have already raised this issue to our designated team to investigate. For the meantime, you may temporarily disable the Trend Micro Toolbar on your preferred browser when accessing these websites. We still recommend to use the Pay Guard along with Trend Micro Toolbar to have additional protection with your transactions. Hoping all for your patience and understanding while we are investigating this issue.

Hi @clnelson 

Hi @bethwebb01

To update your Trend Micro Payguard Settings, kindly follow the instructions below:

1. Open Trend Micro Program Main Console

2. Click the Privacy Tab

3. Click Configure on Pay Guard under Privacy Tab

Here is the screenshot for your reference: