Tried using my Scansnap with and without Trend Micro running and find the same thing as reported by nlafond.

Trend Micro must be turned off to enable the scanner, but once Scansnap Home is running it seems Trend micro can be turned on again without it disabling the scanner.

I imported all my old scansnap (S1500) records into Scansnap Home and now, even with Trend Micro running my new Scansnap iX-1600 suddenly seems to work.

Can't explain it, but I'll try it after restarting and with different settings and report back here if I come across problems.

tm_carlo, did you do something?

I have purchased a replacement desktop scanner (Fujitsu iX-1600} to replace an old, similar scanner ( Scansnap S-1500 ).  

I had trouble installing it, until I closed Trend Micro (TM), now I can't scan without Trend Micr turned off.  The scanner service team advise me that this is a well known compatibility problem but had no advice on how to get round it.  I have added the scansnap functional folders to the exemption list on TM but the problem persists,  Is there a known fix?

I have purchased a replacement desktop scanner (Fujitsu iX-1600} to replace an old, similar scanner ( Scansnap S-1500 ).  

I had trouble installing it, until I closed Trend Micro (TM), now I can't scan without Trend Micr turned off.  The scanner service team advise me that this is a well known compatibility problem but had no advice on how to get round it.  I have added the scansnap functional folders to the exemption list on TM but the problem persists,  Is there a known fix?