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Hello Android Users,

We have some important news for those of you who have been using Trend Micro Mobile Security’s Lost Device Protection to manage lost or stolen devices. By October 2025, support for this feature will be discontinued. Here’s what you need to know and how you can continue to keep your device secure.

What is End of Support

When a feature reaches End of Support, it means that it will no longer receive updates or assistance from the developer. This is a common part of the software lifecycle.

What Was Lost Device Protection?

Lost Device Protection has been a crucial feature in Mobile Security, helping users locate lost phones and safeguard their data. It allowed you to remotely trigger actions such as location tracking, alerts, device locking, data wiping, and even capturing photos.

What Happens After Support Ends?

Once you update Trend Micro Mobile Security for Android, the Lost Device Protection feature will no longer be available. But don't worry, there are alternative solutions to keep your device safe.

Exploring Alternative Solutions

To ensure your phone remains protected, we recommend the following alternatives:

• Google’s Find My Device: This is a reliable tool provided by Google. It allows you to locate your device, play a sound, lock your device, and erase its data if necessary. Access it through the Find My Device website or app.
• Manufacturer’s Locator Services: Some Android manufacturers, like Samsung, offer their own device locator services with additional features, such as retrieving calls and messages or extending battery life.

What You Should Do Next

To ensure a smooth transition, follow these steps before October 5, 2025:

1. Enable Location Services: Ensure your phone’s location services are turned on. This is crucial for any tracking feature to work effectively.
2. Set Up Google’s Find My Device: If you haven't already, enable and configure Google’s Find My Device by going to Settings > Security > Find My Device and ensuring it is activated.
3. Explore Manufacturer Services: If your device manufacturer offers its own locator service, set it up and familiarize yourself with its features.

By taking these steps, you can continue to protect your Android device even after the Lost Device Protection feature is discontinued. Stay proactive and keep your device secure!

Questions?

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Hello Apple Users,

We have an important update for those of you who have been using Trend Micro Mobile Security’s Lost Device Protection to manage lost or stolen devices. By October 2025, support for this feature will be discontinued. Here’s what you need to know and how you can continue to keep your iPhone secure.

What is End of Support

When a feature reaches End of Support, it means that it will no longer receive updates or assistance from the developer. This is a standard part of the software lifecycle and helps developers focus on enhancing other features and services.

What Was Lost Device Protection?

Lost Device Protection has been a valuable feature in Mobile Security, helping users locate lost iPhones and safeguard their data. It allowed you to remotely trigger actions such as location tracking, alerts, device locking, data wiping, and even capturing photos.

What Happens After Support Ends?

After updating Trend Micro Mobile Security for iOS, the Lost Device Protection feature will no longer be available. But don’t worry, Apple has you covered with its robust, built-in solution.

Exploring Alternative Solutions

To ensure your iPhone remains protected, we recommend using Apple’s built-in Find My feature. This powerful tool allows you to:

• Locate your device on a map.
• Play a sound to help find your device nearby.
• Lock your device remotely to protect your information.
• Display a custom message with your contact number.
• Erase all the data on your device if necessary.

You can access Find My through the Find My app or via iCloud.com.

What You Should Do Next

To ensure a smooth transition, follow these steps before October 5, 2025:

1. Enable Location Services: Make sure your iPhone’s location services are turned on. This is crucial for any tracking feature to work effectively. You can do this by going to Settings > Privacy > Location Services and ensuring it is turned on.
2. Set Up Find My: If you haven’t already, enable and configure Find My. Here’s how:
   1. Go to Settings.
   2. Tap your name at the top, then select Find My.
   3. Tap Find My iPhone and ensure it is turned on.
   4. Enable options like Find My network and Send Last Location for additional functionality.

By taking these steps, you can continue to protect your iPhone even after the Lost Device Protection feature is discontinued.

Questions?

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Attention, Trend Micro VPN Users!

The Trend Micro VPN for iOS version 6.0.1752 has been officially released and is now available for download. This update focuses on expanding language support, ensuring that more users around the globe can enjoy a seamless and secure VPN experience in their native languages.

Release Information

• Release Date: January 24, 2025
• Build Versions:
  • Trend Micro VPN on the App Store: 6.0.1752

What's New?

This enhancement aims to make Trend Micro VPN more accessible and user-friendly for non-English speaking subscribers.

Language Support Expansion

• Trend Micro VPN for iOS now supports Spanish, German, and French.

Questions?

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Attention, ScamCheck Users!

To enhance your experience and improve scam protection, Trend Micro has released the latest build of Trend Mico ScamCheck for Mobile. This update brings several feature enhancements, bug fixes, and improvements aimed at providing a more stable and user-friendly experience.

Release Information

• Release Date: January 20, 2025
• Build Versions:
  • Trend Micro ScamCheck on Google Play: 2.0.1972
  • Trend Micro ScamCheck on the App Store: 2.0.1767

What's New?

This release focuses on improving product stability and enhancing the overall user experience to better understand what Trend Micro ScamCheck users are experiencing.

Scam Check Enhancements

• Images in scam checks now display in full without being cut off.
• Scam check results will show automatically for quicker review.
• Fixed an issue on iOS where the default "Aggressive Mode" was not enabled.

Call Behavior Tracking

• Improved call behavior tracking on Android devices to enhance user experience.

Personalized Experience

• The app remembers your device's language and country settings to provide a more personalized experience.

Get the Update!

We encourage all users to update to the latest version to take advantage of these enhancements.

To download the latest version, visit:

• TM Check: Scam & Spam Blocker - Apps on Google Play
• TM Check: Scam & Spam Blocker on the App Store

Questions?

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Attention, Mac Users!

We want to let you know that the following versions of Trend Micro Antivirus for Mac will soon reach their End-of-Support (EOS):

Trend Micro Antivirus v11 EOS

• Antivirus for Mac version 11: January 13, 2025
• Antivirus for Mac version 11 purchased for Best Buy: January 13, 2025
• Antivirus for Mac version 11 bundled with ISP: January 15, 2025

What is EOS?

EOS stands for End of Support. This means that after the EOS date, Trend Micro will no longer provide updates, support, or services for these versions. Essentially, the product will stop working as usual and won't receive any more updates or help from us.

Notifications

If you are still using one of these versions, you will get a notification to let you know that your version has reached EOS. You will see an Unsupported Software" error message on the main screen of your Trend Micro Antivirus for Mac.

What To Do Next

• Upgrade to the Latest Version: If you have an active subscription, you can download the latest version that works with your macOS. This will ensure you get the newest features and best performance.
• Find More Information: For more details and answers to common questions, please check our knowledge base article: End of Support for Trend Micro Mac Security.

We strongly recommend upgrading to the latest version to keep your Mac protected and running smoothly.

Questions?

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