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RE: renewal problem
Hi,
Based on the records, there is a device that is already activated on the license key that you've provided. Since your subscription is a 1-user license, you can no longer activate this subscription on another device. If you've purchased another license, you may use the new activation key to register another device.
Here's a guide on how to activate the Trend Micro subscription:
Activate Trend Micro Security on Windows
Hope this helps. -
RE: Forward Logs to Rsyslog On Premise Server
Hi,
For inquiries regarding corporate product like Trend Micro Cloud One, please contact our business support through this link: Trend Micro for Business | Contact Support
Hope this helps.
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RE: Virus Protection shutting down
Hi,
I’m sorry to hear you’re dealing with this frustrating issue. Here are a few steps that might help resolve the problem:
Update the Trend Micro program: Ensure that your Trend Micro software is fully up-to-date. Sometimes, compatibility issues can arise with new hardware or system changes.
Check for Conflicting Software: Make sure there aren’t any other security programs or antivirus software running that might be conflicting with your current virus protection.
Reinstall the Trend Micro program: Uninstall the software, restart your computer, and then reinstall the latest version of the Trend Micro program. To reinstall the software, you may click here.
Run a System Scan: If you can, try running a system scan from the virus protection software itself to check for any potential issues.
Check for OS Updates: Ensure your operating system is up-to-date, as sometimes updates can resolve compatibility issues.
Hope this helps! -
RE: Email Defender
Hi,
Kindly check if Trend Micro Toolbar is enabled on your browser. To turn on email defender, please follow the steps on the link provided below.
Protect Webmail in Mac with Email Defender
Hope this helps! -
RE: activate code
Hi,
To help you activate the subscription on your phone, please check if the Mobile Security app is installed on your device. Below are some installation guidelines of Trend Micro Mobile Security.
How to Install Trend Micro Mobile Security on Android
How to Install Trend Micro Mobile Security on iPhone or iPad
Once installed, you may proceed with the activation by clicking here.
Hope this helps. -
RE: failed to load extension trend micro password manager
Hi,
I understand that you're having issues with your Trend Micro Password Manager. To resolve this issue, we recommend to disable the Restart apps setting on your Windows PC.
You may follow the steps on this link.
Hope this helps.