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my scansnap ix 1600 is being blocked by trend micro
Trend released the fix ~ a month ago. I'm not sure why I'm getting the question - I'm just a customer, not a Trend employee.
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my scansnap ix 1600 is being blocked by trend micro
This has gone on a really long time now. Even with the workaround, the problem should be fixable by now. Realistically, when do you expect to have a solution you push out to all Trend users?
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my scansnap ix 1600 is being blocked by trend micro
It sounds like you'll probably need to contact ScanSnap tech support to help with that.
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my scansnap ix 1600 is being blocked by trend micro
I forgot to add that after you list the PFU file in the exception list, click OK if it asks you to, and exit Trend. Next restart your computer it should allow you to use the scanner from there on out.
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my scansnap ix 1600 is being blocked by trend micro
If you exit Trend you can set up the scanner. Once that's done open Trend and put the PFU folder - found in C:\Program Files (x86)\PFU in Trend's exception list as a work around until they get it fixed. There are a couple entries in the chain which discuss it.
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my scansnap ix 1600 is being blocked by trend micro
Please let us all know when the matter has been resolved on Trend's end and integrated into the software updates.
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my scansnap ix 1600 is being blocked by trend micro
I did that as well 2 days ago after needlessly taking time to figure it out on my own, and it works fine now. However, Trend still needs to write a fix to allow the program to make it seamless for all. I'm pretty sure I needlessly upgraded to the iX1600 when my iX500 stopped working without warning and without any way to discover this was problem since it had worked just fine along with TrendMicro for years previously. Very annoying.
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my scansnap ix 1600 is being blocked by trend micro
2 days ago I did that as well, and it works fine now. However, Trend still needs to write a fix to allow the program to make it seamless for all. I'm pretty sure I needlessly upgraded to the iX1600 when my earlier model Scansnap model stopped working without warning and without any way to discover this problem since it had worked just fine along with TrendMicro for years previously.
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my scansnap ix 1600 is being blocked by trend micro
I'm having exactly the same problems here. TrendMicro is useless if it won't let us use standard equipment. I have to exit Trend to get ScanSnap Home to run, then once it opens I can re-start Trend and am good for the day or until I need to restart or reboot. TrendMicro ought to be able to figure out which .exe or driver they need to allow in order to let our iX1600's run at startup. It allowed my iX500 to run for years with no problem. When it would no longer run I had to purchase an iX1600 and now have this problem, which leads me to suspect the reason the iX500 wouldn't work any longer was the same but why that would start after all the years of smooth functioning with TrendMicro is place is beyond me. Please get the matter fixed promptly, and find some way of letting us all know when it's been done so we can stop having to exit Trend every time we want to scan something.