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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @Roseybuddy,
Can you provide a screenshot of this pop up box you are referring to? The screenshot can help us find what is the origin or the cause of the pop up.
Here is the difference of Uninstalling and Offloading Applications on iOS:
- Uninstalling an app on iOS removes it entirely from your device, including all associated data.
- Offloading, on the other hand, removes only the app itself, while keeping its data intact for future use.
Thank you.
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virüs ve hatalar
Merhaba @pehlivanilke44,
Size daha iyi yardımcı olabilmemiz için, karşılaştığınız belirli tehditler hakkında bize daha fazla ayrıntı verebilir misiniz? Sağlayabileceğiniz herhangi bir ek bilgi yardımcı olacaktır.
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virüs ve hatalar
Merhaba @pehlivanilke44,
Size daha iyi yardımcı olabilmemiz için, karşılaştığınız belirli tehditler hakkında bize daha fazla ayrıntı verebilir misiniz? Sağlayabileceğiniz herhangi bir ek bilgi yardımcı olacaktır.
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possible trend micro phishing or scam email
Hi @janelletb1,
Welcome to Trend Micro Home Users Community.
anz@edmapac.trendmicro.com is a legitimate email address of Trend Micro. This email usually sends online renewal email notification and sales or marketing notifications.
Thank you.
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vpn
Hi @gertrudgevers,
Welcome to Trend Micro Home Users Community.
We sincerely apologize for any inconvenience you experienced.
We understand that you sought assistance from Apple to address the issue, and we want to clarify that our team had already released a new version of Trend Micro Mobile Security for iOS: 11.2.1071. This update solves the problem from the previous version (11.2.1070) and reverts the changes made to Web Guard.
It's regrettable that this information wasn't communicated to you sooner, we regret any additional expense you may have incurred and any inconvenience this situation may have caused you.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
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trend micro antivirus does not update automatically
Hi @woodsro0,
Trend Micro Security checks for scheduled updates every 3 Hours.
You may also check this article: What updating your Trend Micro program means | Trend Micro Help Center
Can you provide the version of your Trend Micro Security before triggering the manual update and the version after the manual update?
Thank you.
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i can’t renew my subscription
Hi @leonachen6,
We’ve set this comment into private to safeguard personal information.
It seems like the app is still on trial mode. If you’ve purchased a subscription via in-app already, can you check if you have the same email address on the App Store and your Trend Micro Account?
You may also try to use the option “Sign in with Apple”.
Thank you.
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trend micro pay guard mobile app not working
Hi @margren,
Welcome to Trend Micro Home Users Community!
With Trend Micro Mobile Security for Android's Pay Guard, you can boost the security of your online transactions. Set it up and enable it to get extra security.
For more information, you may check the article below.
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websiten mit sexuellen inhalten
Hallo @guhrkevin,
Willkommen in der Trend Micro Home-Benutzer-Community!
Wir haben dies auf unserer Seite reproduziert und die Website „xhamster.com“ wird von Mobile Security blockiert.
Stellen Sie sicher, dass die Kindersicherungsfunktion ordnungsgemäß eingerichtet ist. Die Einrichtungsanleitung finden Sie in diesem Artikel.
How to set up Trend Micro Parental Controls on Android | Trend Micro Help Center
Die in der Google-Suche angezeigten Pornobilder oder Miniaturansichten können nicht durch die Kindersicherung von Mobile Security blockiert werden. Hierbei handelt es sich um eine Funktionseinschränkung, da die Vorschaubilder/Miniaturansichten eines bestimmten gesuchten Elements von der sicheren Suchfunktion der Suchmaschine abgedeckt werden.Danke schön.
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where do i find system tuner
Hi @franks440dart,
Welcome to Trend Micro Home Users Community!
The naming of the System's Tuner feature of Mobile Security is now updated.
- App Freeze for devices that is on Android 14. (left image)
- App Stop for devices that is on Android 13 and below. (right image)
Hope this helps!