mpmcbride

@tm_carlo​ Forgive me if I am extremely reluctant to download and execute this hotfix, as my faith in Trend Micro is EXTREMELY low right now, and I'm sincerely afraid of you creating even worse problems on my computer. 

Frankly, reading that message makes me think the problem is even worse. What do you mean by "Pay Guard list?" I don't have a Pay Guard list, and never have had one. I don't have any list telling Pay Guard where it should open a Pay Guard window, since I didn't know anything about Pay Guard before this ginormous screw-up, and didn't feel the need for (or desire for) Pay Guard. 

Great job, Trend Micro - I can't even watch Prime Video without your damn Pay Guard windows popping up over and over. Well done. Screw the apologies and start handing out refunds. This sucks.

@claudiubotezatu​ Thank you for the recommendation. This fiasco foist upon us by TM is bad enough - the slow response, including many times recommending a fix that DOESN'T WORK is a bridge too far. What a joke!

Why don't you just "undo" the last update, and roll out the previous version of the software? I don't recall people complaining at all about the previous version, or asking for this stupid pay guard crap that you shoved down our throats with this version.

You "recommend" we use the Pay Guard? It would have been nice if you "recommended" it instead of shoving it down our throat and screw up our systems. 

I don't want to use Pay Guard - I want it OFF MY COMPUTER. Is that too much to ask?

Damn it! I just went to the Best Buy website because that's where I got my "protection" from Trend Micro, and figured that's the place to cancel my subscription. And these damn pop-ups kept jumping up every page I went to! 

On the bright side, that convinced me to say ta-ta to TM. I don't care if I'm eating more than half of my subscription purchase - I can't get anything done with the pop-ups intruding on my browser every time I  try to do something.

Great job Trend Micro!

@jornbates​ Don't hold your breath. Judging by the other posts in this thread, this has been going on a while and the response is totally inadequate. 

I wish these damn companies would STOP adding "features" to their software and installing them without asking the users if they want them installed or not - stop screwing with our computers without permission.

@tm_klariz​ I'm getting the feeling that instead of once again attempting the useless "fix" to disable Pay Guard, it's time to just uninstall Trend Micro and get another anti-virus program. (This Pay Guard popup is as bad as a virus, and got here the same way - installed WITHOUT the user's permission.)

How many people have to comment how many times that THIS "FIX" DOESN'T WORK" before Trend Micro stops posting that same "fix" here? 

Read the comments - you are simply making the problem worse (considering that your Pay Guard is NOT something that people were asking for in the first place.)

@tm_klariz​ That does NOT work, as evidenced by all the people, including me, who have tried that, to no avail. Read the other comments in this thread.