John Vincent tm_vincent

Hi,

To address the issue you're experiencing, please verify your computer's hardware and ensure that all Windows updates have been installed. Pending updates could be affecting the performance of Trend Micro programs. Additionally, check your computer's hardware to ensure that memory usage is not at 100%. You can do this by opening the Task Manager and looking under the Performance tab. It's also possible that your computer is not fully compatible with Windows 11, which could be causing difficulties in running applications like Trend Micro. You might also want to try reinstalling Trend Micro Maximum Security using the link provided on our help center, which you can visit at http://helpcenter.trendmicro.com/install, as it may not have been properly installed initially.

Hi,

We understand you're looking for support, and we apologize for the inconvenience, but you've reached a community focused on Trend Micro Home. To get the right help, please visit the official Trend Micro Business Support page: Contact Support | Trend Micro Business Support. Select your country on that page to find the best way to contact our support team.