Hey everyone,
We’ve been made aware of an issue where some users are not receiving the password retrieval email after clicking “Retrieve your password by email” in Trend Micro Security for Windows.
What’s Happening?
This appears to be a temporary issue affecting the email delivery for password recovery. Our team is actively investigating.
Temporary Workaround
If you're locked out and need to access your program settings, you can reinstall Trend Micro Security to reset the password setup.
You’ll need to uninstall the program using the Diagnostic Toolkit, then reinstall and create a new password during setup.
Full instructions here: Fix Unable to Receive Email to Retrieve Trend Micro Program Password
Let Us Know
If you're experiencing this too, feel free to reply to this thread. We’ll keep you posted once a fix is released.
