Hi, Trend Micro Community!

Boost your identity security with the newest updates for Trend Micro ID Protection. Check out the release notes for a detailed overview. Your safety is our top priority!

Trend Micro ID Protection 1.0 Release Notes

Trend Micro ID Protection App

• Autofill Feature Enhancement
  
  ID Protection introduces a pop-up window to prompt users to utilize the Autofill feature.
  
  
  
  
  

• Change date format to align with MyAccount
  
  

  
  
  

• Other Backend Updates
  
  Autofill onboarding and Import password feature enhancements.

Trend Micro ID Protection Extension

Hi, Trend Micro Community!

Are you ready to take your Trend Micro Support experience to the AI level? We're thrilled to announce the launch of Trend Companion, designed to revolutionize how you interact with Trend Micro support!

What is the Trend Companion?

Our Trend Companion is your digital AI-sidekick, here to assist you every step of the way. Powered by cutting-edge Artificial Intelligence technology, it's like having a knowledgeable techie-friend right at your fingertips.

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How does it work?

Visit theTrend Micro Help Center and our friendly chatbot will pop-up to help you. Unlock Trend Companion's features! Get instant answers, personalized recommendations, and real-time assistance, 24/7.

• Choose from the following frequently asked topics.

Trend Companion in Help Center Website while Signed out

• Chat with Trend Companion.
  
  For better result, please specify your product or issue.
  
  For example, you can start your question with:

  ""I need help with [product name]"" or ""I'm having trouble with [specific issue]""

Trend Companion in Help Center Website while Signed in.

We Want to Hear From You!

Have you used Trend Companion yet? Share your thoughts and feedback in the comments below! Tell us how Trend Companion has assisted you.

Don't wait – give Trend Companion a spin today!

Want to learn more about Trend Companion? Visit our Help Center Website.

Join the discussion!

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Hi, Trend Micro Community!

We'd like to inform you about an ongoing issue that some of our users have encountered while attempting to sign in to their Trend Micro MyAccount.

Certain customers have reported challenges in receiving their 2FA (Two-Factor Authentication) text message verification codes during the login process for their Trend Micro MyAccount. Understandably, this has caused inconvenience and frustration for those affected.

We want to assure you that we're already aware of this issue and are actively working on resolving it. Rest assured, we'll provide you with an update on the next steps as soon as possible. Thank you for your patience and understanding.

For further guidance on what steps to take next, please visit Help Center | Not Receiving Trend Micro 2-Factor Authentication Codes via Text Message

What to Do?

As of May 9, 2024, no action is required at this time. Rest assured, we are actively working to resolve this matter and will provide regular updates. We appreciate your patience!

Need more help?

Trend Micro Community!

Attention, Mac users! Prepare for the latest updates to Antivirus One Pro version 3.10.3! Antivirus One provides real-time antivirus monitoring, safeguarding your Mac against adware, ransomware, spyware, and various malware threats.

Antivirus One 3.10.3 Release Notes

Fix for Antivirus One and Cleaner One Pro Bundle Activation Issues.

• For customers who have purchased the bundle package with Antivirus One and are experiencing activation issues, we highly recommend updating to the latest version for resolution.

Need more help?

Trend Micro Community!

Mac users, get ready for the Cleaner One Pro 6.5.9 updates! Cleaner One Pro is your all-in-one Mac Clean Master, providing comprehensive disk cleaning and more.

It's fast, simple to navigate, and offers an intuitive user interface, ensuring a smooth experience. 

Cleaner One Pro 6.5.9 Release Notes

Personal Data Scan

The Personal Data Scan identifies files stored on your computer that could contain sensitive personal information, such as credit card numbers and Social Security Numbers (SSNs), posing a risk of identity theft.

After the Smart Scan, the Personal Data Scan process flow reveals any detected files potentially containing sensitive data, enabling users to review them and take additional actions, such as checking for data leaks and accessing Trend Micro ID Protection (the product) via redirection to the Trend Micro ID Protection Portal 

Note: The information scanned or detected remains on the user's computer and is never transmitted to our servers

In this release, the primary focus lies on backend enhancements and resolving identified issues within Trend Micro Security extensions.

Trend Micro Security Release Notes April 2024 Release

Fixed Issues

This update addresses several specific problems in Trend Micro Security: