The Lost Device Protection feature will be discontinued by October 5, 2025. Click here for details and alternative solutions.
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Joined: 8/20/2024
Ensuring your online safety is crucial, and activating your subscription is the first step after installing Trend Micro Security on your PC, Mac, Android, and iOS devices.
We'll help you activate it. Follow the simple activation steps outlined on our Help Center pages to keep your devices secure.
Drop your questions below, and your Trend Techie Buddy will be there to help you out!
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Users of Mobile Security are encountering difficulties with the Social Network Privacy Scan as recent changes on the Facebook website are causing it to fail on both Android and iOS platforms.
If you're using Mobile Security, you might see a message regarding Facebook's Social Network Privacy Scan stating, ""Due to a Facebook update, this feature isn't available now. Please try again later.""
No action is required for now. We're actively addressing this issue. The feature is currently undergoing maintenance as we strive to enhance its performance and resolve any issues. We'll keep you updated on its availability. Thank you for your patience!
To learn more about this ongoing issue, please visit our Help Center website.
Feel free to drop your questions below or share your experience with this ongoing issue, and your Trend Techie Buddy will be here to assist you!
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Boost your identity security with the newest updates for Trend Micro ID Protection. Check out the release notes for a detailed overview. Your safety is our top priority!
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Build Version | |
|---|---|
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1.07.1449 | |
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1.07.1449 | |
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35.0.0.86 | |
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35.0.0 |
How do you feel about these updates? Your feedback is valuable to us!
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Are you ready to take your Trend Micro Support experience to the AI level? We're thrilled to announce the launch of Trend Companion, designed to revolutionize how you interact with Trend Micro support!
Our Trend Companion is your digital AI-sidekick, here to assist you every step of the way. Powered by cutting-edge Artificial Intelligence technology, it's like having a knowledgeable techie-friend right at your fingertips.
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Visit theTrend Micro Help Center and our friendly chatbot will pop-up to help you. Unlock Trend Companion's features! Get instant answers, personalized recommendations, and real-time assistance, 24/7.
Trend Companion in Help Center Website while Signed out
""I need help with [product name]"" or ""I'm having trouble with [specific issue]""
Trend Companion in Help Center Website while Signed in.
Have you used Trend Companion yet? Share your thoughts and feedback in the comments below! Tell us how Trend Companion has assisted you.
Don't wait – give Trend Companion a spin today!
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We'd like to inform you about an ongoing issue that some of our users have encountered while attempting to sign in to their Trend Micro MyAccount.
Certain customers have reported challenges in receiving their 2FA (Two-Factor Authentication) text message verification codes during the login process for their Trend Micro MyAccount. Understandably, this has caused inconvenience and frustration for those affected.
We want to assure you that we're already aware of this issue and are actively working on resolving it. Rest assured, we'll provide you with an update on the next steps as soon as possible. Thank you for your patience and understanding.
For further guidance on what steps to take next, please visit Help Center | Not Receiving Trend Micro 2-Factor Authentication Codes via Text Message
As of May 9, 2024, no action is required at this time. Rest assured, we are actively working to resolve this matter and will provide regular updates. We appreciate your patience!
Drop your questions below, and your Trend Techie Buddy will be there to help you out!
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Attention, Mac users! Prepare for the latest updates to Antivirus One Pro version 3.10.3! Antivirus One provides real-time antivirus monitoring, safeguarding your Mac against adware, ransomware, spyware, and various malware threats.
Fix for Antivirus One and Cleaner One Pro Bundle Activation Issues.
Drop your questions below, and your Trend Techie Buddy will be there to help you out!
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Mac users, get ready for the Cleaner One Pro 6.5.9 updates! Cleaner One Pro is your all-in-one Mac Clean Master, providing comprehensive disk cleaning and more.
It's fast, simple to navigate, and offers an intuitive user interface, ensuring a smooth experience.
The Personal Data Scan identifies files stored on your computer that could contain sensitive personal information, such as credit card numbers and Social Security Numbers (SSNs), posing a risk of identity theft.
After the Smart Scan, the Personal Data Scan process flow reveals any detected files potentially containing sensitive data, enabling users to review them and take additional actions, such as checking for data leaks and accessing Trend Micro ID Protection (the product) via redirection to the Trend Micro ID Protection Portal
Note: The information scanned or detected remains on the user's computer and is never transmitted to our servers
Drop your questions below, and your Trend Techie Buddy will be there to help you out!
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In this release, the primary focus lies on backend enhancements and resolving identified issues within Trend Micro Security extensions.
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Product |
Version |
|---|---|
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Trend Micro Security for Edge |
1.7.1490 |
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Trend Micro Security for Edge (Best Buy) | |
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Trend Micro Security for Chromebook | |
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Trend Micro Security for Chromebook (Best Buy) | |
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Trend Micro Toolbar for Chrome |
17.0.1771 |
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Trend Micro Toolbar for Firefox |
17.0.1771 |
This update addresses several specific problems in Trend Micro Security:
Here are some improvements in this update to make things easier for you:
Exciting News: Trend Micro ID Protection latest update is Here!
Enhance your identity security with the latest features in Trend Micro ID Protection. Explore the release notes for a comprehensive overview. Your safety is our utmost priority!
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Build Version | |
|---|---|
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- | |
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1.06.1425 | |
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1.06.1425 | |
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34.0.0.76 | |
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34.0.0 |
Now, IDP can import passcards and secure notes from Trend Micro Password Manager. We've also added merged tags for easy filtering of passcards and secure notes after importing data, making it simple for you.
Added Bank Account to Identity Monitoring.
We've added a new feature for monitoring bank accounts worldwide. This adds an extra layer of protection for you. If there's ever a leak of your bank account data, you'll get instant alerts.
Improved management of IDP Weekly Report Email.
Now, users can easily choose to stop receiving the Weekly Identity & Privacy Report.
Please note: You can only unsubscribe from the IDP Weekly Report through the email itself.
If a store account already has an IDP subscription linked to a Trend Micro account, and a user tries to sign in with a different Trend Micro account to make an in-app purchase on the same store account, a message will show up saying ""You already have a subscription.""
For iOS, the second Trend Micro account won't get the license and might alter the license plan linked to the first Trend Micro account.
How do you feel about these updates? Your feedback is valuable to us!
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Customers have reported that apps/programs operate slower when Trend Micro Security is running on their computer, resulting in delays in their usage, and they have also noticed that apps are slower to start up and work compared to before.
The problem occurred because a special character was used in the code of a Trend Micro component, which caused incompatibility issues and resulted in the scan functionality problem.
Trend Micro has addressed this issue by releasing a new update on March 19, 2024, with build version 17.8.1192, which resolves the problem.
Recommended troubleshooting steps:
1. Open the Trend Micro Main Console.
2. Click ""About the Software"" to check for the latest update.
3. After updating, verify that the new version is 17.8.1192.
4. Test to see if the issue has been resolved and application performance has improved.
If you're still having trouble after following the steps, just ask here in our community. Our Trend Micro Experts are here to help you out!
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