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katrin_tica

katrin_tica

Joined: 8/20/2024

  • secure your devices activate trend micro security

    Wed, 08 May 2024 10:45:10 GMT – 1
    "

     

     

    Hi, Trend Micro Community!

     

     

    Ensuring your online safety is crucial, and activating your subscription is the first step after installing Trend Micro Security on your PC, Mac, Android, and iOS devices.

     

    We'll help you activate it. Follow the simple activation steps outlined on our Help Center pages to keep your devices secure.

     

     

    More Activation Options!

     

     

    Need more help activating?

    Drop your questions below, and your Trend Techie Buddy will be there to help you out!

     

     

     

    Join the discussion!

    Sign in or create an account.

    "

  • under maintenance trend micro mobile securitys facebook social network privacy scan

    Sun, 05 May 2024 10:01:07 GMT – 0
    "

     

     

    Attention Trend Micro Community!

     

     

    What's Going On?

     

    Users of Mobile Security are encountering difficulties with the Social Network Privacy Scan as recent changes on the Facebook website are causing it to fail on both Android and iOS platforms.

     

    If you're using Mobile Security, you might see a message regarding Facebook's Social Network Privacy Scan stating, ""Due to a Facebook update, this feature isn't available now. Please try again later.""

     

     
     

    What to Do?

     

    No action is required for now. We're actively addressing this issue. The feature is currently undergoing maintenance as we strive to enhance its performance and resolve any issues. We'll keep you updated on its availability. Thank you for your patience!

     

     

     

    To learn more about this ongoing issue, please visit our Help Center website.

     

     

    Need more help?

    Feel free to drop your questions below or share your experience with this ongoing issue, and your Trend Techie Buddy will be here to assist you!

     

     

    Join the discussion!

    Sign in or create an account.

    "

  • trend micro id protection — april 2024 release

    Mon, 29 Apr 2024 11:00:40 GMT – 1
    "

     

     

    Hi, Trend Micro Community!

     

    Boost your identity security with the newest updates for Trend Micro ID Protection. Check out the release notes for a detailed overview. Your safety is our top priority!

     

     

    Build Version

    1.07.1449

    1.07.1449

    35.0.0.86

    35.0.0

     
     

    Trend Micro ID Protection 1.0 Release Notes

     

    Trend Micro ID Protection App

    • Autofill Feature Enhancement

      ID Protection introduces a pop-up window to prompt users to utilize the Autofill feature.



    • Change date format to align with MyAccount



    • Other Backend Updates

      Autofill onboarding and Import password feature enhancements.

     

     

     

    Trend Micro ID Protection Extension

    • Feature Availability Changes

      Encourage users to sign in to access key features of  ID Protection.

      Here's what you need to know:
      • Web Threat Protection feature availability differs between paid and trial subscriptions.
      • Users must sign in to access all ID Protection extension features.

     
    • Onboarding Tutorial

      Introducing a more user-friendly ID Protection tutorial. Users will now receive helpful tooltip pop-ups introducing them to the features of the ID Protection extension.


     

    Share Your Thoughts!

    How do you feel about these updates? Your feedback is valuable to us!

     

     

    Join the discussion!

    Sign in or create an account.

     

     
     


     
     
    "

  • exciting news introducing trend companion

    Sun, 28 Apr 2024 14:08:53 GMT – 2
    "

     

     

    Hi, Trend Micro Community!

     

    Are you ready to take your Trend Micro Support experience to the AI level? We're thrilled to announce the launch of Trend Companion, designed to revolutionize how you interact with Trend Micro support!

     

     

    What is the Trend Companion?


    Our Trend Companion is your digital AI-sidekick, here to assist you every step of the way. Powered by cutting-edge Artificial Intelligence technology, it's like having a knowledgeable techie-friend right at your fingertips.

    .

     

     

    How does it work?

     

    Visit theTrend Micro Help Center and our friendly chatbot will pop-up to help you. Unlock Trend Companion's features! Get instant answers, personalized recommendations, and real-time assistance, 24/7.

    • Choose from the following frequently asked topics.

    Trend Companion in Help Center Website while Signed out

    • Chat with Trend Companion.

      For better result, please specify your product or issue.

      For example, you can start your question with:
      ""I need help with [product name]"" or ""I'm having trouble with [specific issue]""

     

    Trend Companion in Help Center Website while Signed in.

     

     

     

    We Want to Hear From You!


    Have you used Trend Companion yet? Share your thoughts and feedback in the comments below! Tell us how Trend Companion has assisted you.

     

    Don't wait – give Trend Companion a spin today!

     

     

     

    Want to learn more about Trend Companion? Visit our Help Center Website.

     

    Join the discussion!

    Sign in or create an account.

    "

  • urgent notice issue with 2fa text message verification codes in trend micro myaccount

    Wed, 17 Apr 2024 11:05:32 GMT – 1
    "

     

     

    Hi, Trend Micro Community!

     

    We'd like to inform you about an ongoing issue that some of our users have encountered while attempting to sign in to their Trend Micro MyAccount.

     

     

     

    What's Going On?

    Certain customers have reported challenges in receiving their 2FA (Two-Factor Authentication) text message verification codes during the login process for their Trend Micro MyAccount. Understandably, this has caused inconvenience and frustration for those affected.

     

    We want to assure you that we're already aware of this issue and are actively working on resolving it. Rest assured, we'll provide you with an update on the next steps as soon as possible. Thank you for your patience and understanding.

     

    For further guidance on what steps to take next, please visit Help Center | Not Receiving Trend Micro 2-Factor Authentication Codes via Text Message

     

     

    What to Do?

    As of May 9, 2024, no action is required at this time. Rest assured, we are actively working to resolve this matter and will provide regular updates. We appreciate your patience!

    Need more help?

    Drop your questions below, and your Trend Techie Buddy will be there to help you out!

     

     

     

    Join the discussion!

    Sign in or create an account.

    "

  • trend micro antivirus one 3.10.3 for mac — april 2024 release

    Wed, 17 Apr 2024 05:05:29 GMT – 1

     

     

    Trend Micro Community!

     

    Attention, Mac users! Prepare for the latest updates to Antivirus One Pro version 3.10.3! Antivirus One provides real-time antivirus monitoring, safeguarding your Mac against adware, ransomware, spyware, and various malware threats.

     

     

    Antivirus One 3.10.3 Release Notes

     

    Fix for Antivirus One and Cleaner One Pro Bundle Activation Issues.

    • For customers who have purchased the bundle package with Antivirus One and are experiencing activation issues, we highly recommend updating to the latest version for resolution.

     

     

    Need more help?

    Drop your questions below, and your Trend Techie Buddy will be there to help you out!

     

     

     

    Join the discussion!

    Sign in or create an account.

  • cleaner one pro for mac 6.5.9 — april 2024 update

    Tue, 16 Apr 2024 13:52:03 GMT – 1
    "

    Trend Micro Community!

     

    Mac users, get ready for the Cleaner One Pro 6.5.9 updates! Cleaner One Pro is your all-in-one Mac Clean Master, providing comprehensive disk cleaning and more.

     

    It's fast, simple to navigate, and offers an intuitive user interface, ensuring a smooth experience. 

     

    Cleaner One Pro 6.5.9 Release Notes

    Personal Data Scan

     

    The Personal Data Scan identifies files stored on your computer that could contain sensitive personal information, such as credit card numbers and Social Security Numbers (SSNs), posing a risk of identity theft.

     

    After the Smart Scan, the Personal Data Scan process flow reveals any detected files potentially containing sensitive data, enabling users to review them and take additional actions, such as checking for data leaks and accessing Trend Micro ID Protection (the product) via redirection to the Trend Micro ID Protection Portal 

    Note: The information scanned or detected remains on the user's computer and is never transmitted to our servers

     

     

     

     

     

    Need more help?

    Drop your questions below, and your Trend Techie Buddy will be there to help you out!

     

     

     

    Join the discussion!

    Sign in or create an account.

     
     
    "

  • trend micro security for edge chromebook chrome and firefox — april 2024 release

    Wed, 10 Apr 2024 07:17:15 GMT – 1
    "

    In this release, the primary focus lies on backend enhancements and resolving identified issues within Trend Micro Security extensions.

     

    Product

    Version

    Trend Micro Security for Edge

    1.7.1490

    Trend Micro Security for Edge (Best Buy)

    Trend Micro Security for Chromebook 

    Trend Micro Security for Chromebook (Best Buy)

    Trend Micro Toolbar for Chrome

    17.0.1771

    Trend Micro Toolbar for Firefox

    17.0.1771

     

     

    Trend Micro Security Release Notes April 2024 Release

    Fixed Issues

     

    This update addresses several specific problems in Trend Micro Security:

    • Fixed an issue where certain websites weren't being blocked by TM extensions when User Mode Hooking (UMH) was turned off or paused using the Diagnostic Toolkit.

    • Fixed an issue where Standalone Trend Micro Security extensions couldn't block access to URLs marked for blocking.

    • Fixed an issue where Email Defender couldn't promptly identify risky emails and trigger warning pop-ups in Outlook.

    • Fixed an issue that caused CPU spikes when accessing a particular blog post website with Trend Micro Security enabled.

    Backend Enhancement

     

    Here are some improvements in this update to make things easier for you:

    • Improvement in handling Tech Support Scam sites by automatically closing full-screen mode

    • Privacy Scanner has been enhanced to fix privacy concerns on Facebook, specifically regarding allowing search engines to link to your profile.

    • A Data Collection Notice page has been added after the Welcome page in standalone Trend Micro Security for a smoother sign-in process.

     
     
     
     

    Join the discussion!

    Sign in or create an account.

    "

  • trend micro id protection march 2024 release

    Wed, 27 Mar 2024 06:49:16 GMT – 2
    "

     

     

    Trend Micro Community!

     

    Exciting News: Trend Micro ID Protection latest update is Here!


    Enhance your identity security with the latest features in Trend Micro ID Protection. Explore the release notes for a comprehensive overview. Your safety is our utmost priority!

     

     

    Build Version

    -

    1.06.1425

    1.06.1425

    34.0.0.76

    34.0.0

     

     

    Trend Micro ID Protection 1.0 Release Notes

     

    Trend Micro ID Protection Portal

    • Vault: Import Password from Password Manager

      • Now, IDP can import passcards and secure notes from Trend Micro Password Manager. We've also added merged tags for easy filtering of passcards and secure notes after importing data, making it simple for you.


    • Improvement in trial and purchase process
      • We've made the trial and purchase process easier and friendlier for you.



    • Added Bank Account to Identity Monitoring.

      • We've added a new feature for monitoring bank accounts worldwide. This adds an extra layer of protection for you. If there's ever a leak of your bank account data, you'll get instant alerts.


    • Improved management of IDP Weekly Report Email.

       

      • Now, users can easily choose to stop receiving the Weekly Identity & Privacy Report.


        Please note: You can only unsubscribe from the IDP Weekly Report through the email itself.

     

     

    Trend Micro ID Protection App

    • Vault: Import Password from Password Manager

      • The App can now import passcards and secure notes from Trend Micro Password Manager.

      • We've also added merged tags to help you filter passcards and secure notes after importing data. This makes it easy for users to see which data has been added or merged.


    • Purchase enhancement: Prevent users from making In-App Purchases with multiple Trend Micro accounts linked to one store account.

      • If a store account already has an IDP subscription linked to a Trend Micro account, and a user tries to sign in with a different Trend Micro account to make an in-app purchase on the same store account, a message will show up saying ""You already have a subscription.""

        For iOS, the second Trend Micro account won't get the license and might alter the license plan linked to the first Trend Micro account.

     

    Additional Enhancements and Updates:

    • Enhance the Android Autofill functionality for apps.

    • Enhance the Vault extension Record/Replay feature.

     

     

    Trend Micro ID Protection Extension

    • Onboarding Optimization
      • We've made signing up and trying out our service easier for you. After agreeing to the EULA and allowing permissions, the extension will start the sign-up and trial process.

    • Policy Check Enhancement
      • We've added support for more websites! Along with Walmart and Facebook, you'll now see a policy check popup when visiting Twitter, eBay, and Pornhub.

      • Button Option Enhancement: In the first version, users could only clear browser data with the ""clear now"" option. We updated it to ""Check for data leaks,"" guiding users to review their data in the ID Protection portal.



      • Required Trial or Subscription for Web Threat Protection Feature Access

        Starting with the April release, the ID Protection Extension will need users to sign up to use all features and get a trial or paid license for the Web Threat Protection feature. Existing users will get a reminder message by the end of March.


    Additional Enhancements and Updates

    • Enhance the Vault extension Record/Replay feature.

     

     

     

    Share Your Thoughts!

    How do you feel about these updates? Your feedback is valuable to us!

     

     

    Join the discussion!

    Sign in or create an account.

     

    "

  • performance issues programs slowing down or becoming unresponsive when trend micro security is enabled

    Tue, 19 Mar 2024 14:03:54 GMT – 1
    "

     

     

     

    Attention Trend Micro Community!

     

     

    What Happened?

    Customers have reported that apps/programs operate slower when Trend Micro Security is running on their computer, resulting in delays in their usage, and they have also noticed that apps are slower to start up and work compared to before.

     

     

    What You Need to Know

    The problem occurred because a special character was used in the code of a Trend Micro component, which caused incompatibility issues and resulted in the scan functionality problem.

     

     

    What to Do?

    Trend Micro has addressed this issue by releasing a new update on March 19, 2024, with build version 17.8.1192, which resolves the problem.

     

    Recommended troubleshooting steps:
         1. Open the Trend Micro Main Console.
         2. Click ""About the Software"" to check for the latest update.
         3. After updating, verify that the new version is 17.8.1192.
         4. Test to see if the issue has been resolved and application performance has improved.

     

     

     

     

     

    Need help?

    If you're still having trouble after following the steps, just ask here in our community. Our Trend Micro Experts are here to help you out!

     

     

    Join the discussion!

    Sign in or create an account.

    "