Trend Micro Community!

What happened?

"Unable to Continue" error message while using the Scan Website feature in Safari on your mobile device.

Product experts have identified the root cause of this problem. The iOS 17.3 OS version update introduced a change related to NSExtensionJavaScriptPreprocessingFile, which directly affects the functionality of the SafeSurfing extension used for website scanning.

Bug Fix

Trend Micro has reconfigured the affected function to ensure compatibility with the iOS 17.3 OS version. Now, you can seamlessly continue scanning websites in Safari without encountering any "Unable to Continue" error messages.

Update to Mobile Security 11.2.1054 today and keep your online activities secure and hassle-free.

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Attention, Trend Micro Community!

We're reaching out to alert you about a concerning issue that some of our fellow Trend Micro users have encountered recently. It has come to our attention that individuals are receiving fraudulent cold calls masquerading as Trend Micro technical support representatives.

What's Happening?

These scam callers are posing as legitimate Trend Micro personnel, claiming they have detected issues on your computer or that your subscription needs renewal. Please be aware that Trend Micro does not initiate support calls of this nature. Do not allow these scammers to remotely access your computer.

What You Need to Know

• Identifying Scam Calls
  
  Genuine Trend Micro representatives will never contact you unsolicited via phone for technical support or subscription renewals. If you receive such a call, it is likely a scam.
  
  
  
• Protect Your Information
  
  Do not provide any personal or financial information to these callers. Trend Micro will never ask for sensitive information over the phone.
  
  
  
• Stay Vigilant
  
  If you're uncertain about the legitimacy of a call, hang up and contact Trend Micro directly through official channels to verify.

What to Do?

If you've received one of these scam calls:

• Report to Authorities
  
  Notify your local consumer protection agency or law enforcement about the scam call. Your report can help prevent others from falling victim to similar scams.
  
  
  
• Stay Informed
  
  Remember, Trend Micro never asks for personal or financial information over the phone. Stay vigilant and avoid responding to unsolicited requests.
  
  
  
• Review Your Activity
  
  Take a moment to check if you've recently shared personal information on unfamiliar websites. This can help identify potential sources of data breaches.
  
  
  
• Act Quickly: Report it to us!
  
  Don't hesitate to report the scam call to Trend Micro immediately. Your prompt action enables us to investigate and take necessary measures to protect our community from scammers.

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Trend Micro Community!

Mac users, get ready for the Cleaner One Pro and Trend Micro Cleaner Pro version 6.5.8 (5293) updates! Cleaner One Pro is your all-in-one Mac Clean Master, providing comprehensive disk cleaning and more. It's quick, easy to use, and features an intuitive user interface for a seamless experience.

Check out the release notes for a detailed overview. 

Cleaner One Pro 6.5.8 and Trend Micro Cleaner Pro 6.5.8 Release Notes

• Smart Scan Improved the Smart Scan result page for a better user experience. Now, you'll see a device rating – either ""Poor"" or ""Good"" based on deletable files, giving you a quick overview of your device's storage health. Plus, get personalized recommendations for efficient storage. Upgrade now for smarter storage management.
  
  

Need more help?

Trend Micro Community!

Exciting news! Apple has just released iOS 17.4, bringing a wave of new features and enhancements. While some changes are specific to our friends in the European Union, there's plenty for users worldwide to explore.

Let's dive into what's fresh in this update!

What's New with iOS 17.4

1. EU Changes
   • Significant alterations in the App Store and app operations to comply with the Digital Markets Act.
2. Alternative App Stores and New App Store Terms (EU)
   • Developers in the EU can now opt for alternative app stores, accompanied by a revamped fee structure.
3. Alternative Payment Options (EU)
   • Apps in the EU can now use alternative payment methods, bringing flexibility and a fee reduction for developers.
4. Third-Party Browser Updates (EU)
   • EU users can now choose a default browser other than Safari, promoting diversity.
5. NFC Access (EEA)
   • Enhanced contactless payments directly on the iPhone for EEA users, offering more choices.
6. Web Apps (EU)
   • After revisiting user feedback, restrictions on Progressive Web Apps (PWAs) in the EU have been lifted.
7. Gaming App Changes (Worldwide)
   • Streaming game apps now allowed on the App Store globally, unlocking new possibilities.
8. New Emoji
   • Fresh additions to the emoji family, including lime, a phoenix, and more, adding fun to your messages.
9. Messaging with Siri
   • Siri can now read incoming messages in different languages, tailoring the experience.
10. Podcasts and Music
    • Updates to the ""Listen Now"" tabs, podcast transcripts, and improved music recognition features.
11. New iMessage Security Protocol
    • Introducing PQ3 for enhanced iMessage security against future quantum threats.
12. iPhone 15 Battery Health
    • Redesigned battery interface for a quick overview of your iPhone 15's battery status.
13. Stolen Device Protection
    • Enhanced security options for stolen devices, giving users more control.
14. Stopwatch Live Activity
    • A live activity function added to the Stopwatch for dynamic and easy access.
15. Call Identification
    • Displaying verified business names during calls for improved caller information.
16. Messages for Business
    • Businesses can now provide transaction-related information via Messages for Business.
17. Apple TV App
    • Improved ""How to Watch"" section for a better viewing experience.
18. App Store
    • A revamped purchase history interface for a comprehensive view of account-wide purchases.
19. Clock Widget
    • Introducing a new City Digital Clock widget for your Home and Lock Screens.
20. Apple Cash Virtual Card Numbers
    • Generate virtual card numbers for Apple Cash purchases.
21. Real-Time Apple Card Integration
    • Third-party budget apps now have real-time access to Apple Card transactions.

How to Update to iOS 17.4?

To experience these fantastic features, update your iOS device to version 17.4:

• Go to Settings.
• Select General.
• Tap on Software Update.
• Choose Download and Install.

Is iOS 17.4  Compatible with Trend Micro Mobile Security?

Yes! Rest assured, Trend Micro Mobile Security is fully compatible with iOS 17.4, ensuring your device remains secure while enjoying the latest features. 

Need more help?

Trend Micro Community!
 

Problem Description: Programs become slow/unresponsive when Trend Micro Security is enabled.

Users are facing delays when opening applications, with a noticeable increase in the time it takes for them to start. This is affecting the usual speed and overall efficiency of the applications.

How Can You Fix It?

Run the hotfix below:

1. Download the Hotfix.
2. Double-click on Ti_1780_win_en_ForceSN_hfb0001.
3. Confirm by clicking Yes when the User Account Control window appears.
4. Follow the on-screen prompts to complete the hotfix installation.
5. Restart your computer to apply the changes.

Need more help?

Trend Micro Community!

Implemented Trend Micro Mobile Security 16.2 Patch for Android, introducing fixes and enhanced features to bolster the security of your Android devices. #AndroidSecurity

Trend Micro Mobile Security 16.2 Patch

• Resolved the false "Suspicious Overlay" detection issue during book purchase cancellation on the Google Play Store by implementing a 0.5-second delay in overlay app and in-app purchase (IAP) package name checks to prevent false detections.

Share Your Thoughts in the comments!

What are your thoughts on the Mobile Security App? Please share your feedback with us; it is valuable to us!

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Trend Micro Community!

Discover the latest updates in Trend Micro Security for Edge and Chrome! Uncover enhanced features crafted to ensure your security while navigating the internet. Refer to the release notes for a detailed overview.

Trend Micro Security Release Notes

Fixed issues

• Addressed the Email Defender issue causing multiple detection popups.
• Resolved the problem of multiple URL safety evaluation marks appearing at X.
• Fixed the recurring issue of URL safety evaluation marks appearing and disappearing intermittently.
• Rectified the Gmail layout change occurring in the presence of the URL safety evaluation and Rating function.
• Investigated and resolved the issue preventing the Privacy Scanner for Facebook from being fixed.

Other Changes

• Removing the Password Manager from the Trend Micro Security console. 
  
  

Share Your Thoughts in the comments!

Explore the latest update in your Trend Micro Security and share your thoughts with us. Your feedback is important!

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Trend Micro Community!

Discover upgraded identity security with the latest features in Trend Micro ID Protection. Dive into the release notes for a detailed overview. Your safety is our top priority!

Trend Micro ID Protection 1.0 Release Notes

Trend Micro ID Protection Portal

Trend Micro ID Protection App

• Now, enjoy a simple vault setup with easy-to-follow, detailed steps!
  
  
  
  
  
  
  
• Receive Timely Updates with Update Required! Reminders!
  
  
  
  
• PLUS Plan is now available in Canada!
  
  
  
  
• Other Trend Micro ID Protection App improvements
  • Improved tracking: Collecting more user behavior data and fixing data issues for better analysis and service.
    
    
  • Improved Android Autofill Feature.

Trend Micro ID Protection Extension

• Simplified Signup for "Block YouTube Ad Feature".
  
  
  
  
  
• Easy ID Protection App installation via QR Code.
  
  
  
  

• Other Trend Micro ID Protection Extension improvements:
  
  
  • Easy access to and exploration of the Trial Version.
    
    
  • If you accidentally log out of ID Protection, a convenient sign-in reminder will now prompt you after 90 days.

Share Your Thoughts!

How do you feel about these updates? Your feedback is valuable to us!

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Trend Micro Community!

As we bid farewell to 2023, a year fraught with cyber threats, Trend Micro takes you through a detailed retrospective of the key cybersecurity challenges and incidents that define the digital landscape. From scams and data breaches to ransomware and malware, this article encapsulates the year in numbers, providing valuable insights to keep you informed and vigilant.

Trend Micro 2023 Cybersecurity Wrapped

Trend Micro is dedicated to ensuring your online safety around the clock. Explore our highlights on top scams, data breaches, and ransomware attacks in 2023. Read the full article to start your safer online journey. Share this info with loved ones and get ready for a more secure 2024 together.

Read the comprehensive overview here.

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Trend Micro Community!

Scanner applications are encountering performance issues, including scanning failures and delays, following the update to the latest version, 17.8.1145. Upon investigation, the problem appears to stem from a conflict with the recent update of Trend Micro Security 17.8.1145, resulting in disruptions to the normal functioning of the Scanner Application.

Error Message

For Epson Document Capture Pro: "Load your originals in the ADF before scanning"

What to do!

As we address and resolve this issue, you have the option to include the Scanner App in the Trend Micro Exception List.

Your community needs your help!

We are actively investigating it. To expedite this investigation, if you are experiencing the same problem, kindly provide the following details in the comments section below.

• Trend Micro Security Version:
• Scanner Application Name:
• Issue Encountered: (Example: Unable to Scan, Slow Scan)

These are the reported Scanner Applications facing the issue.

• Epson Document Capture Pro
• Fujitsu ScanSnap
• HP Scanjet Software Agent

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