Community Blog

Attention Tech Community!

What Happened?

Customers have reported that apps/programs operate slower when Trend Micro Security is running on their computer, resulting in delays in their usage, and they have also noticed that apps are slower to start up and work compared to before.

What You Need to Know

The problem occurred because a special character was used in the code of a Trend Micro component, which caused incompatibility issues and resulted in the scan functionality problem.

What to Do?

Trend Micro has addressed this issue by releasing a new update on March 19, 2024, with build version 17.8.1192, which resolves the problem.

Recommended troubleshooting steps:
     1. Open the Trend Micro Main Console.
     2. Click "About the Software" to check for the latest update.
     3. After updating, verify that the new version is 17.8.1192.
     4. Test to see if the issue has been resolved and application performance has improved.

Need help?

If you're still having trouble after following the steps, just ask here in our community. Our Trend Micro Experts are here to help you out!

Join the discussion!

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Trend Micro Community!

What happened?

"Unable to Continue" error message while using the Scan Website feature in Safari on your mobile device.

Product experts have identified the root cause of this problem. The iOS 17.3 OS version update introduced a change related to NSExtensionJavaScriptPreprocessingFile, which directly affects the functionality of the SafeSurfing extension used for website scanning.

Bug Fix

Trend Micro has reconfigured the affected function to ensure compatibility with the iOS 17.3 OS version. Now, you can seamlessly continue scanning websites in Safari without encountering any "Unable to Continue" error messages.

Update to Mobile Security 11.2.1054 today and keep your online activities secure and hassle-free.

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This is a sample article on how to create blogs. The blogging functionality allows for multiple blogs in a single portal, with multiple authors per blog. This article is for illustration only.

This is a sample blog post for illustration only.