Hello Android Users,
We have some important news for those of you who have been using Trend Micro Mobile Security’s Lost Device Protection to manage lost or stolen devices. By October 2025, support for this feature will be discontinued. Here’s what you need to know and how you can continue to keep your device secure.
What is End of Support
When a feature reaches End of Support, it means that it will no longer receive updates or assistance from the developer. This is a common part of the software lifecycle.
What Was Lost Device Protection?
Lost Device Protection has been a crucial feature in Mobile Security, helping users locate lost phones and safeguard their data. It allowed you to remotely trigger actions such as location tracking, alerts, device locking, data wiping, and even capturing photos.
What Happens After Support Ends?
Once you update Trend Micro Mobile Security for Android, the Lost Device Protection feature will no longer be available. But don't worry, there are alternative solutions to keep your device safe.
Exploring Alternative Solutions
To ensure your phone remains protected, we recommend the following alternatives:
- Google’s Find My Device: This is a reliable tool provided by Google. It allows you to locate your device, play a sound, lock your device, and erase its data if necessary. Access it through the Find My Device website or app.
- Manufacturer’s Locator Services: Some Android manufacturers, like Samsung, offer their own device locator services with additional features, such as retrieving calls and messages or extending battery life.
What You Should Do Next
To ensure a smooth transition, follow these steps before October 1, 2025:
- Enable Location Services: Ensure your phone’s location services are turned on. This is crucial for any tracking feature to work effectively.
- Set Up Google’s Find My Device: If you haven't already, enable and configure Google’s Find My Device by going to Settings > Security > Find My Device and ensuring it is activated.
- Explore Manufacturer Services: If your device manufacturer offers its own locator service, set it up and familiarize yourself with its features.
By taking these steps, you can continue to protect your Android device even after the Lost Device Protection feature is discontinued. Stay proactive and keep your device secure!
Questions?
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