Password Manager

Hi everyone,

We're currently seeing reports from users that their Trend Micro Password Manager license appears expired, even though their subscription is still active.

Why This Happens

This may be due to a syncing issue, expired subscription, or an outdated app version.

What You Can Do

Here’s a quick overview of what to check:

• Confirm your subscription status in your Trend Micro Account.
• If Password Manager is bundled with your Maximum Security, make sure the main license is active.
• If it's a standalone subscription, verify your purchase and renewal through your app store or retailer.
• Sign out and back in to refresh the license.
• Make sure you're using the latest version.
• Reinstall the app if needed.

For detailed step-by-step instructions, check out this article from our Help Center: Trend Micro Password Manager License Expiry Date Was Not Extended

Hello, Trend Micro Community!

We would like to inform you about an upcoming server maintenance session for Trend Micro Password Manager. Please take note of the following details:

Maintenance Schedule:

• Start: 02/26/2024 21:00 UTC+8
• End: 02/27/2024 1:00 UTC+8

Expected Impact:

During this period, users may experience the following:

• Inability to sign in to the Password Manager.
• Possible encounter with a popup displaying an error code.

Important Notes:

• Users who are currently signed in will still have access to local functionalities. This includes the ability to edit, view, and add passcards and secure notes.
• Any data modifications made locally will be synchronized with the server once the maintenance is completed.

Action Required:

Upon the conclusion of the maintenance on 02/27/2024 at 1:00 UTC+8, we advise all our users to attempt signing in to the Password Manager again.

We apologize for any inconvenience this may cause and appreciate your understanding as we strive to enhance the security and functionality of our products and services.

Thank you for your cooperation.