Password Manager

Hello Password Manager Users,

We’d like to share an important update about Trend Micro Password Manager. The service will be ending soon, and we want to make sure you’re fully informed and supported during this transition.

🧭 What’s Happening

Trend Micro will be ending the Password Manager service on November 16, 2025. Once the service officially ends, the app and all its features (like viewing, saving, and autofilling passwords) will no longer be available. You will also no longer receive updates or support for the app after that time.

Starting October 16, 2025, in-app (monthly) subscriptions for Password Manager will be discontinued and automatically canceled.

• You will no longer be charged for your subscription.
• Your access to the app and stored passwords will end after cancellation.

💡 Why We’re Making This Change

We’re continuously improving how we protect your identity and personal data. To provide a stronger and more complete protection service, we’ve introduced Trend Micro ID Protection, which replaces Password Manager.

ID Protection not only manages your passwords—it also helps safeguard your personal information by:

• Monitoring if your data appears in leaks or breaches
• Protecting your Wi-Fi connection
• Offering stronger identity and privacy features

🔄 What You Should Do Next

To continue managing your passwords securely, we recommend migrating to Trend Micro ID Protection before Password Manager shuts down.

✅ Here’s how to move your data: Migrate to Trend Micro ID Protection: Step-by-Step Guide

This process lets you keep your passwords and notes, so you won’t lose access to anything important.

🆕 How to Get Trend Micro ID Protection

If you’re using one of the following subscriptions, ID Protection is already included—no extra cost needed:

• Premium Security Suite
• Personal Protection Suite
• Maximum Security
• Security Suite Ultimate
• Security Suite Pro Plus
• Security Suite Pro

Questions?

Drop your questions below, and your Trend Techie Buddy is here to help you out!

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Hi everyone,

We're currently seeing reports from users that their Trend Micro Password Manager license appears expired, even though their subscription is still active.

Why This Happens

This may be due to a syncing issue, expired subscription, or an outdated app version.

What You Can Do

Here’s a quick overview of what to check:

• Confirm your subscription status in your Trend Micro Account.
• If Password Manager is bundled with your Maximum Security, make sure the main license is active.
• If it's a standalone subscription, verify your purchase and renewal through your app store or retailer.
• Sign out and back in to refresh the license.
• Make sure you're using the latest version.
• Reinstall the app if needed.

For detailed step-by-step instructions, check out this article from our Help Center: Trend Micro Password Manager License Expiry Date Was Not Extended

Hello, Trend Micro Community!

We would like to inform you about an upcoming server maintenance session for Trend Micro Password Manager. Please take note of the following details:

Maintenance Schedule:

• Start: 02/26/2024 21:00 UTC+8
• End: 02/27/2024 1:00 UTC+8

Expected Impact:

During this period, users may experience the following:

• Inability to sign in to the Password Manager.
• Possible encounter with a popup displaying an error code.

Important Notes:

• Users who are currently signed in will still have access to local functionalities. This includes the ability to edit, view, and add passcards and secure notes.
• Any data modifications made locally will be synchronized with the server once the maintenance is completed.

Action Required:

Upon the conclusion of the maintenance on 02/27/2024 at 1:00 UTC+8, we advise all our users to attempt signing in to the Password Manager again.

We apologize for any inconvenience this may cause and appreciate your understanding as we strive to enhance the security and functionality of our products and services.

Thank you for your cooperation.