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Attention Trend Micro Community!
New Update!
We have successfully implemented a fix for the 2FA verification issue affecting your Trend Micro My Account.
This would let you use the SMS 2FA codes to access your account.
Still having the same issue?
You can refer to the same workaround below if you are still experiencing the same issues.
If you have configured multiple Multi-Factor Authentication (MFA) methods for your account, you can use the 'Use another method' option if you haven't received the SMS authentication within 120 seconds. This allows you to regain access to your account.
However, if you have only configured SMS authentication for your account, please follow the troubleshooting steps below.
For users in the US using T-Mobile as their network provider:
- It is advised to utilize alternative authentication methods like email verification, social sign-ins, or authenticator apps to improve security and enhance the user authentication process.
For users with different network providers and users from AU/NZ:
- Please refer to the Help Center guide for assistance. You can find the guide at the following link:
Not Receiving Trend Micro 2FA SMS Codes
If you need further assistance, don't hesitate to contact our Support Team.
Our developers are consistently on this issue. We will let you know once this issue is fixed.
Need more help?
Drop your questions below, and your Trend Techie Buddy will be there to help you out!
Join the discussion!
Sign in or create an account.
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