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  • November 2023

PC Security November 2023

  1. alert — fake trend micro renewal emails

    katrin_tica – Tue, 28 Nov 2023 12:00:24 GMT – 0

     

     

    Trend Micro Community!

     

     

    Heads up! There are some tricky renewal emails going around, pretending to be our product confirmation invoices. They might ask you to call a number to cancel. Just a friendly reminder to double-check and make sure it's legit before you do anything. 

     

     

    Sample Email

     

     

    Upon clicking the attached file, you will be redirected to a counterfeit order slip containing fictitious information.

     

    What to do!

     

    If you're feeling suspicious about an email and you're not sure it's from us, just hit IGNORE and don't bother replying. And hey, resist the urge to give them a ring—no calls, please!

    1. Verify Contacts and Sender: Trend Micro does not make unscheduled calls. Click here for our official hotline numbers. Trend Micro only uses our own domain (@trendmicro.com) for email addresses.

    2. No Personal Info: Trend Micro Support will never ask for passwords or payment details.

    3. Don't Engage: Ignore and don't reply to the emails sent by scammers. Do not contact the contact number on the email content.

    4. Security Software: Ensure you have and regularly update Trend Micro Security.

      • For Mac
      • For Windows

    Learn more about Fake Trend Micro Support renewal emails.

     

     

    Report scams to local authorities. Stay vigilant! 

     

    Share your experience.

     

    Join the discussion!

    Sign in or create an account.

    Continue reading...

  2. extension failed to load error join the discussion

    katrin_tica – Wed, 15 Nov 2023 07:13:14 GMT – 0

     

     

     

    Trend Micro Community!

     

     

     

    What's wrong?

     Some of you might've noticed the "Extension failed to load properly" error message after the recent Trend Micro Toolbar update on Chrome and Edge.

     

     

     

    Why am I getting this message?

    Our tech team is on it! Investigating and fixing ASAP. Apologies for the hassle—updates coming soon.

     

     

     

    What to do now?

    While we sort it out, kick off a quick reinstall!

    • Uninstall: Right-click on the toolbar icon, and select "Remove."
    • Install: Grab the latest from Chrome or Edge.

     

    Your patience rocks! Questions? Drop 'em below.

     

     

     

    Join the discussion!

    Sign in or create an account.

     

    Continue reading...

  3. exciting news automatic upgrade for trend micro security for windows

    katrin_tica – Mon, 13 Nov 2023 22:30:47 GMT – 1

     

     

     

    Trend Micro Community!

     

     

    Great news! We rolled out automatic upgrades for Trend Micro Security for Windows to enhance your protection effortlessly.

     

     

    Upgrade now for seamless, cutting-edge protection. Experience the future of security with Trend Micro.

     

     

    To ensure you can install a compatible version of Trend Micro Security for Windows on the latest Windows platform versions, you'll encounter the 'Downloading the Latest Version' message during installation whenever a new build is ready.

     

     

     

    After the PC reboot, silent installation continues. Hovering over the system tray icon displays 'Upgrading to the latest version.'

     

     

     

    After completing the upgrade, the system tray icon will display 'Protected status' and show a confirmation pop-up.

     

     

     

     

    Read the full Knowledge Base Article: "Software Successfully Upgraded" pop up from Trend Micro

     

     

     

    If you want to start the update manually, you can go to the About Page to upgrade to the new version.

     

     

     

    Note: If you are running on Windows 7, Windows 8.1, and other unsupported OS, here's How To Stop Trend Micro Auto Upgrade on Windows

     

    Stay safe and secure!

     

     

    Share Your Upgrade Experience!

    Was the upgrade process easy or difficult for you? Let us know!

     

    Join the discussion!

    Sign in or create an account.

     

    Continue reading...

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