Hi, Trend Micro Community!

Are you ready to take your Trend Micro Support experience to the AI level? We're thrilled to announce the launch of Trend Companion, designed to revolutionize how you interact with Trend Micro support!

What is the Trend Companion?

Our Trend Companion is your digital AI-sidekick, here to assist you every step of the way. Powered by cutting-edge Artificial Intelligence technology, it's like having a knowledgeable techie-friend right at your fingertips.

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How does it work?

Visit theTrend Micro Help Center and our friendly chatbot will pop-up to help you. Unlock Trend Companion's features! Get instant answers, personalized recommendations, and real-time assistance, 24/7.

• Choose from the following frequently asked topics.

Trend Companion in Help Center Website while Signed out

• Chat with Trend Companion.
  
  For better result, please specify your product or issue.
  
  For example, you can start your question with:

  ""I need help with [product name]"" or ""I'm having trouble with [specific issue]""

Trend Companion in Help Center Website while Signed in.

We Want to Hear From You!

Have you used Trend Companion yet? Share your thoughts and feedback in the comments below! Tell us how Trend Companion has assisted you.

Don't wait – give Trend Companion a spin today!

Want to learn more about Trend Companion? Visit our Help Center Website.

Join the discussion!

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Hi, Trend Micro Community!

We'd like to inform you about an ongoing issue that some of our users have encountered while attempting to sign in to their Trend Micro MyAccount.

Certain customers have reported challenges in receiving their 2FA (Two-Factor Authentication) text message verification codes during the login process for their Trend Micro MyAccount. Understandably, this has caused inconvenience and frustration for those affected.

We want to assure you that we're already aware of this issue and are actively working on resolving it. Rest assured, we'll provide you with an update on the next steps as soon as possible. Thank you for your patience and understanding.

For further guidance on what steps to take next, please visit Help Center | Not Receiving Trend Micro 2-Factor Authentication Codes via Text Message

What to Do?

As of May 9, 2024, no action is required at this time. Rest assured, we are actively working to resolve this matter and will provide regular updates. We appreciate your patience!

Need more help?

In this release, the primary focus lies on backend enhancements and resolving identified issues within Trend Micro Security extensions.

Trend Micro Security Release Notes April 2024 Release

Fixed Issues

This update addresses several specific problems in Trend Micro Security: