PC Security April 2025

Hey everyone,

If you’ve run into installation error 1603, 3002, 0xe0220019 while trying to install Trend Micro Security for Windows, here are some information that might help you.

Why This Happens

In many cases, these errors occur because the Windows version installed on your device is a Preview Build. Please note that Trend Micro only supports official, publicly released versions of Windows. If your build is not listed in our supported versions, there’s a high chance it’s a preview or insider build.

You can check our supported Windows versions here: Windows 11 release information

If your OS is indeed a preview build, we recommend installing an official release of Windows before attempting to reinstall Trend Micro.

Other Possible Causes

If you're using an official Windows build but still seeing these errors, it might be due to one of the following:

• An important component required for the installation couldn’t be set up properly
• You're using an outdated version of the installer

In these cases, please follow the step-by-step guide in our Help Center to resolve the issue:

1603, 3002, 0xe0220019 Install Error Code on Trend Micro for Windows

Need More Help?

feel free to share any questions or insights below!

Hey everyone,

We’ve been made aware of an issue where some users are not receiving the password retrieval email after clicking “Retrieve your password by email” in Trend Micro Security for Windows.

What’s Happening?

This appears to be a temporary issue affecting the email delivery for password recovery. Our team is actively investigating.

Temporary Workaround

If you're locked out and need to access your program settings, you can reinstall Trend Micro Security to reset the password setup.

You’ll need to uninstall the program using the Diagnostic Toolkit, then reinstall and create a new password during setup.

Full instructions here: Fix Unable to Receive Email to Retrieve Trend Micro Program Password

Let Us Know

If you're experiencing this too, feel free to reply to this thread. We’ll keep you posted once a fix is released.