Trend Micro Community!

Scanner applications are encountering performance issues, including scanning failures and delays, following the update to the latest version, 17.8.1145. Upon investigation, the problem appears to stem from a conflict with the recent update of Trend Micro Security 17.8.1145, resulting in disruptions to the normal functioning of the Scanner Application.

Error Message

For Epson Document Capture Pro: "Load your originals in the ADF before scanning"

What to do!

As we address and resolve this issue, you have the option to include the Scanner App in the Trend Micro Exception List.

Your community needs your help!

We are actively investigating it. To expedite this investigation, if you are experiencing the same problem, kindly provide the following details in the comments section below.

• Trend Micro Security Version:
• Scanner Application Name:
• Issue Encountered: (Example: Unable to Scan, Slow Scan)

These are the reported Scanner Applications facing the issue.

• Epson Document Capture Pro
• Fujitsu ScanSnap
• HP Scanjet Software Agent

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