Hey everyone,
If you’ve run into installation error 1603, 3002, 0xe0220019 while trying to install Trend Micro Security for Windows, here are some information that might help you.
Why This Happens
In many cases, these errors occur because the Windows version installed on your device is a Preview Build. Please note that Trend Micro only supports official, publicly released versions of Windows. If your build is not listed in our supported versions, there’s a high chance it’s a preview or insider build.
You can check our supported Windows versions here: Windows 11 release information
If your OS is indeed a preview build, we recommend installing an official release of Windows before attempting to reinstall Trend Micro.
Other Possible Causes
If you're using an official Windows build but still seeing these errors, it might be due to one of the following:
- An important component required for the installation couldn’t be set up properly
- You're using an outdated version of the installer
In these cases, please follow the step-by-step guide in our Help Center to resolve the issue:
1603, 3002, 0xe0220019 Install Error Code on Trend Micro for Windows
Need More Help?
feel free to share any questions or insights below!
