I am paying for this service, and I do not see it is working. Then I guess it needs an update.

Hi @evanburenp

Welcome to the community!

To update the application on your device:

For windows: you can visit How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center

For Mac: visit How to update Trend Micro Antivirus on Mac | Trend Micro Help Center

Hope this helps!