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Hi @tjanderson 

You can try switching to Safe Mode, as it can sometimes prevent the PUA from running, making it easier to remove. While in Safe Mode, try to manually locate and delete the problematic files.

Hope this helps!

Hi @iandtudor 

Welcome to Trend Micro Users Community!

There might still be some remnants causing it to be detected. To completely remove these remnants, check all folders and subfolders on your Mac. Also, look for folders named after the publisher of the PUA. Use the file path provided by Trend Micro to find and delete any remaining files.

You can also check this link Encountering 'Threat: PUA.MacOS.Tuneupmac.PFH; Unable to Quarantine' in Antivirus for Mac Scan Results | Trend Micro Help Center

Hope This helps!  

Hi @bernard37haye 

Bienvenue dans la communauté d’utilisateurs de Trend Micro Home !

Après vérification de notre côté, la notification de renouvellement que vous avez reçue provenait de l’ancien abonnement que vous avez.

Nous désactivons et annulons déjà le renouvellement automatique de l’ancien abonnement. Attendez-vous à ne pas recevoir de notification de renouvellement puisque vous avez déjà un nouvel abonnement qui sera actif jusqu’en 2026.

J’espère que cela vous aidera !

Hi @claredinatale 

Welcome to Trend Micro Home Users Community!

Upon checking here on our end, your subscription was already renewed and will expire on Aug 18, 2026.

We sent a separate email to further assist you with your concern. 

 Hi @chergaz 

You need to Sign Up or Create an Account to proceed. 

Please let us know if you still have an issue.

Hi @chergaz 

Welcome to Trend Micro Community!

Cashback filing will be based on where you purchased your subscription. You can check the links below:

Hope this helps!

Hi @jsgeorge3005 

Welcome to Trend Micro Community!

There is a possibility that your concern is the same with the current issue on going right now with the Web Guard features.

Please visit this link for any updates regarding this concern. 

Thank you!

Hi @steveegg2002 

We're sorry for the trouble. We will send an email to address the double charge issue and we'll make sure that this post is set to private to keep your information safe.

Here's the case number for your reference: TM-3673131-T6Y2T2

Hi @davevt31 

Thank you for your insight. We really appreciate the helpful comments shared here within the community!

Hi @claudiubotezatu 

I'm glad to hear that you've sorted out the issue and got everything back on track! If there's anything else on your mind or if you have any other questions, feel free to drop it here.