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Hi @roydv007 ,

Welcome to Trend Micro Home Users Community!

Try configuring your Trend Micro Home Network application to use Mode 2 or Mode 3, as these modes are designed to improve video streaming performance.

You can check the links below:
How to change Network Modes in Home Network Security | Trend Micro Help Center
Station Network Modes in Trend Micro Home Network Security | Trend Micro Help Center

Hope this helps!

Hi @yewhyin ,

I'm sorry to hear about the issues you've had with Trend Micro Password Manager. It should not take so long to load, and the delays you experienced with our support agents are unacceptable. Given your repeated difficulties and frustration, I understand why you want a refund.

Hi @Anime_007 

Thank you for your suggestion. You are correct that Trend Micro ID Protection offers more features

@yewhyin  We recommend using Trend Micro ID Protection to maximize your subscription.

Hi @tjanderson 

You can try switching to Safe Mode, as it can sometimes prevent the PUA from running, making it easier to remove. While in Safe Mode, try to manually locate and delete the problematic files.

Hope this helps!

Hi @yewhyin 

Upon checking your account, I see that Trend Micro ID Protection is included in your subscription. You can proceed to install Trend Micro ID Protection on your browser, which includes the Password Manager features.

You may click the links below for your reference:
Identity Theft Protection | Trend Micro ID Protection
How to Install Trend Micro ID Protection | Trend Micro Help Center

Hope this helps!

Hi @iandtudor 

Welcome to Trend Micro Users Community!

There might still be some remnants causing it to be detected. To completely remove these remnants, check all folders and subfolders on your Mac. Also, look for folders named after the publisher of the PUA. Use the file path provided by Trend Micro to find and delete any remaining files.

You can also check this link Encountering 'Threat: PUA.MacOS.Tuneupmac.PFH; Unable to Quarantine' in Antivirus for Mac Scan Results | Trend Micro Help Center

Hope This helps!  

Hi @claudiubotezatu​ 

Since the feature is functioning as intended, we can proceed with adopting the changes. Of course, we welcome and value your suggestions and comments.

Thank you for your understanding!

Hi @jsgeorge3005 

Welcome to Trend Micro Community!

There is a possibility that your concern is the same with the current issue on going right now with the Web Guard features.

Please visit this link for any updates regarding this concern. 

Thank you!

Hi @dbhiii ,

Welcome to Trend Micro Community!

There is a possibility that your concern is the same with the current issue on going right now with the Web Guard features.

Please visit this link for any updates regarding this concern. 

Thank you!

Hi @steveegg2002 

We're sorry for the trouble. We will send an email to address the double charge issue and we'll make sure that this post is set to private to keep your information safe.

Here's the case number for your reference: TM-3673131-T6Y2T2