Hi @chergaz 

Welcome to Trend Micro Community!

Cashback filing will be based on where you purchased your subscription. You can check the links below:

Hope this helps!

@tm_Waj​ 

Tried the online promotion link you sent and it reckons there is not an account under my email address.What do I do now?

 Hi @chergaz 

You need to Sign Up or Create an Account to proceed. 

Please let us know if you still have an issue.

So how did I purchase a renewal if I didn’t have an account? 

Hi @chergaz

The account for your subscription is different from your cashback account that's why you could purchase a renewal while needed to create an account when submitting a claim for your cashback​.

Hope this helps.