tm_joyce

Hi @herzig18,

Auto-renewal is one of the requirements for the cashback promotion and for the price of the subscription it is system generated and you the price will be sent to your email before the system renewed the subscription automatically. 

To setup the auto-renewal, you may check this link.

I hope this helps. 

Hi @daniellemorriss1999,

Welcome to Trend Micro Home Users Community!

To optimize Trend Micro software for better performance on your desktop PC, you can follow these steps:

1. Suspend computer notifications: Enable Mute Mode in Trend Micro to prevent less important pop-ups from appearing on your screen. Open Trend Micro, click on the Device tab, and then click Configure beside Mute Mode. Toggle the switch to ON. You can also terminate other apps to reduce CPU and memory consumption while in Mute Mode.

2. Scan and Optimize: Run the PC Health Checkup feature in Trend Micro to scan your PC and get recommendations for improving performance. Open Trend Micro, click on the Device tab, and then click Start beside PC Health Checkup. Once the scan is finished, follow the suggested improvements such as reducing startup time, regaining disk space, and removing duplicate files.

3. Make It Automatic: Turn on the Smart schedule feature in Trend Micro to let the app scan your PC when needed. Open Trend Micro, click on Settings, then click Security & Tuneup Controls > Scheduled Scans. Put a check beside Conduct a scheduled scan of the computer and choose Smart schedule.

 To know more about this, you may check this link 

Hope this helps. 

Hi @chergaz,

I'm sorry that happened. 

May we know if you have logged in before filling up the needed information? Also, have we met the minimum requirement before submitting the cashback claim? 

By the way, you may contact us directly to our other support contact for a real-time support. 

Looking forward to your response. 

​ 

Hi @chergaz

The account for your subscription is different from your cashback account that's why you could purchase a renewal while needed to create an account when submitting a claim for your cashback​.

Hope this helps.  

Hi @barnesy​,

You're welcome. 

May we know if your concern is resolved?

Looking forward to your response. 

Hi @capefactory,

Welcome to Trend Micro Home Users Community!

Upon checking here, it seems that the file under the website has a malicious content and was able to be detected when I try to download it.

We recommended to refrain to use this link and we have reclassified the rating for this website. 

Hope this helps. 

Hi @cannon,

Welcome to Trend Micro Home Users Community!

This could happen when your phone is under saver mode.

You may check this link to fix this issue. ​ 

Hope this helps. 

Hi @lielm75068,

Welcome to Trend Micro Home Users Community!

I'm sorry that this happened. 

Please be guided that Mobile Security's Web Guard and VPN app uses a local Virtual Private Network, or VPN on your device. With this, they are complicating to each other and will causes some performance issue. 

It is based to use one at a time. 

Hope this helps.

Hi @rsomwung,

Welcome to Trend Micro Home Users Community!

Thank you for sharing your feature request. 

We want to assure you that we have received your request, and we will relay this information to our developers. While we can't make any promises at this stage, please rest assured that we take all user feedback seriously. We will carefully consider your suggestion and assess its feasibility within our development roadmap.

Thank you. 

Hi @vojanik, 

Welcome to Trend Micro Home Users Community!

I'm sorry that this happened and for us to further investigate this, please the following information: 

•  Android version: 
• Device's country:
• Google Play country:

Please be guided that due to support limitations, Android Go and Android One OS are not yet supported.

Looking forward to your response.