Hi @herzig18,

Auto-renewal is one of the requirements for the cashback promotion and for the price of the subscription it is system generated and you the price will be sent to your email before the system renewed the subscription automatically. 

To setup the auto-renewal, you may check this link.

I hope this helps. 

Hi @daniellemorriss1999,

Welcome to Trend Micro Home Users Community!

To optimize Trend Micro software for better performance on your desktop PC, you can follow these steps:

1. Suspend computer notifications: Enable Mute Mode in Trend Micro to prevent less important pop-ups from appearing on your screen. Open Trend Micro, click on the Device tab, and then click Configure beside Mute Mode. Toggle the switch to ON. You can also terminate other apps to reduce CPU and memory consumption while in Mute Mode.

2. Scan and Optimize: Run the PC Health Checkup feature in Trend Micro to scan your PC and get recommendations for improving performance. Open Trend Micro, click on the Device tab, and then click Start beside PC Health Checkup. Once the scan is finished, follow the suggested improvements such as reducing startup time, regaining disk space, and removing duplicate files.

3. Make It Automatic: Turn on the Smart schedule feature in Trend Micro to let the app scan your PC when needed. Open Trend Micro, click on Settings, then click Security & Tuneup Controls > Scheduled Scans. Put a check beside Conduct a scheduled scan of the computer and choose Smart schedule.

 To know more about this, you may check this link 

Hope this helps. 

Hi @chergaz,

I'm sorry that happened. 

May we know if you have logged in before filling up the needed information? Also, have we met the minimum requirement before submitting the cashback claim? 

By the way, you may contact us directly to our other support contact for a real-time support. 

Looking forward to your response. 

​ 

Hi @chergaz

The account for your subscription is different from your cashback account that's why you could purchase a renewal while needed to create an account when submitting a claim for your cashback​.

Hope this helps.  

Hi @ralphturner2​, 

The mask face that you are seeing on the Trend Micro apps could be our Trend Micro companion, an AI-powered assistant designed to provide answers to your product-related questions.

To know more about it you may check this link.

If this isn't the one you are referring to, please provide a screenshot for us to verify it here. 

Looking forward to your response. 

Hi @mrpeterjohnston​, 

Apologies for the late response.

One alternative we could pursue regarding this concern is to add your program/file to the exception list. At that moment, Trend Micro won't be able to detect your program and interfere with it. You may check this link for the full instructions. 

Hi @claudiubotezatu,

Regarding your feedback, it appears that the feature will remain unchanged. As "Protect against virus and spyware" constitutes the main functionality of the program, it is crucial to require a password to activate the action when turning it off. While it is true that if no password is set for the main console, you can simply exit the program, it will automatically be turned on once the device is rebooted, as it is listed among the device's startup apps.

Hope this helps. 

Hi @barnesy​,

You're welcome. 

May we know if your concern is resolved?

Looking forward to your response. 

Hi @capefactory,

Welcome to Trend Micro Home Users Community!

Upon checking here, it seems that the file under the website has a malicious content and was able to be detected when I try to download it.

We recommended to refrain to use this link and we have reclassified the rating for this website. 

Hope this helps. 

Hi @quichelorraine46​,

I'm sorry it took us a while to get back to you.

For us to help you out, are you able to provide us some information about the app:

• App complete name: 
• Where it can be downloaded:
• Version of Trend Micro program:
• Error message when trying to access the app:

For a while you may try to add the app on the exception list of our program. This is a temporary solution so that you are able to use it while Trend Micro is turned on to your device as the app will no longer be check by Trend Micro when added to the exception list. 

Looking forward to your response. 

Hi @cmiller16,

Welcome to Trend Micro Home Users Community!

To remove spam, you may check out the fraud buster feature of Trend Micro Mobile Security. 

You may check it here. 

Hope this helps.