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Привет @myacountdostup,

Добро пожаловать в сообщество домашних пользователей Trend Micro!

Нам жаль это слышать. Чтобы мы могли помочь в этом, пожалуйста, предоставьте следующую информацию:

• Версия Android/версия iOS:
• версия мобильной безопасности:
• энергосбережение включено?
• когда это начало происходить?

С нетерпением ждем вашего ответа.

Hi @keithhindley99,

Welcome to Trend Micro Home Users Community!

To transfer the license to your new computer, you may follow this instruction: 

1. Go to the Trend Micro Account portal by visiting https://account.trendmicro.com/.
2. Type your email address and password, then click Sign In.
   If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text).
3. Remove protection to an old device:
   1. Click the Licenses tab, then look for your ongoing subscription.
   2. Click Manage Device +, then hover to the device you want to remove protection.
   3. Click the X icon on the upper right corner of the device.

      Note: Before deleting protection, check the computer (Windows, Mac) or mobile device (Android, iPhone or iPad) name to prevent accidental removal on the devices you currently use.

   4. Click Yes to confirm.

Once you have removed the old device on your account. you may download the installer and proceed with adding your new device:

1. Click the Download tab, then click the Download on your ongoing subscription.
   You can also click the Check Setup Guide link for more detailed steps on how to install the program.
2. Follow the instructions to complete the installation.

To learn more, you may visit this link.

Hope this helps. 

Hi @kamifathi08,

Welcome to Trend Micro Home Users Community!

We would love to help but could you provide more information about your concern? ​ 

Looking forward to your response. 

Hi @claudiubotezatu​, 

I'm sorry it took long to response. 

We tried to replicate your concern with multiple devices, but we are unable to have the same result. 

May we know if you do have the latest version and if you are still experiencing the same concern after it is updated? Also, could you provide the version number of your program? 

Looking forward to your response. 

Hi @hamzawahab2000,

Welcome to Trend Micro Home Users Community!

It seems that your concern is for our Corporate Department. You may post here so that our corporate support able to help you. 

Hope this helps! 

Hi @cpgray60,

Welcome to Trend Micro Home Users Community!

I'm sorry for the inconvenience. 

You may use this link to renew your subscription.  

Hope this helps! 

Hi @helen,

Welcome to Trend Micro Home Users Community!

Thank you for the sudden interest in purchasing our Password Manager product. 

You may check this link to purchase a subscription for the password manager then to activate it, use this Password Manager website for the detailed instruction. 

Hope this helps! 

Hi @lmartins,

Welcome to Trend Micro Home Users Community!

For us to verify and confirmed if the email is a scam, please provide the following: 

• Sender's email address
• Screenshot of the Email for the renewal. 

Looking forward to your response. 

Hi @fookthim,

I'm sorry to hear that. 

May we know what is the country/region that your mobile device and play store have? And are you able to provide a screenshot of the error message?

Looking forward to your response. 

Hi @admin432e79​,

May we know if the security report is activated on your Mac devices.

To check, please follow these steps: 

1. Open Trend Micro Antivirus on your Mac.
2. Click the lock icon to make changes.
3. Go to Preferences.
4. Under the Security Report section, check if the switch is turned on. 

Hope this helps.