tm_joyce

Привет @myacountdostup,

Добро пожаловать в сообщество домашних пользователей Trend Micro!

Нам жаль это слышать. Чтобы мы могли помочь в этом, пожалуйста, предоставьте следующую информацию:

• Версия Android/версия iOS:
• версия мобильной безопасности:
• энергосбережение включено?
• когда это начало происходить?

С нетерпением ждем вашего ответа.

Hi @mrpeterjohnston and @claudiubotezatu​,

We understand your sentiments and feedback. While we may not be able to implement every suggestion, please know that your input remains invaluable to us as we strive for continuous improvement.

Hi @cpgray60,

Welcome to Trend Micro Home Users Community!

I'm sorry for the inconvenience. 

You may use this link to renew your subscription.  

Hope this helps! 

Hi @helen,

Welcome to Trend Micro Home Users Community!

Thank you for the sudden interest in purchasing our Password Manager product. 

You may check this link to purchase a subscription for the password manager then to activate it, use this Password Manager website for the detailed instruction. 

Hope this helps! 

Hi @davevt31​, 

Thank you for the insight. 

Hi @mrpeterjohnston,

May we know if you do have a password for your Trend Micro main console? If not, please provide a screenshot to help us with your concern.

Looking forward to your response. 

Hi @fookthim,

I'm sorry to hear that. 

May we know what is the country/region that your mobile device and play store have? And are you able to provide a screenshot of the error message?

Looking forward to your response. 

Hi @admin432e79​,

May we know if the security report is activated on your Mac devices.

To check, please follow these steps: 

1. Open Trend Micro Antivirus on your Mac.
2. Click the lock icon to make changes.
3. Go to Preferences.
4. Under the Security Report section, check if the switch is turned on. 

Hope this helps. 

Hi @rkhristy,

Welcome to Trend Micro Home Users Community!

We understand your sentiments. 

Please be guided that TOMO, is a new feature in your Trend Micro applications. It's an AI-powered assistant designed to address your concerns regarding product-related issues or services simply by asking questions.

Given that TOMO is seamlessly integrated into your Trend Micro apps and programs, it's not removable but can be easily disregarded if preferred, just click the OK button when prompted after installing or updating your Trend Micro applications. 

And if you have other feedback or concerns, please don't hesitate to share them with us.

Hope this helps. 

Hi @mubashir_amin​,

Thank you for the information. May we know the following information:

• Trend Micro app version:
• iOS/Android version:
• When did you received the SMS:

Hi @claudiubotezatu​,

We acknowledge your feedback regarding the answers or solutions provided by us. Thank you for sharing your thoughts, but please be aware that we use our resources when responding to or resolving any posts.

And for any community to thrive, it needs active participation and meaningful contributions. It sounds like there may be room for improvement in the quality of interactions on this forum and your input could help make this forum a more valuable resource for everyone involved.