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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @Roseybuddy,
For us to pinpoint what is the cause of this issue, could you try to uninstall the app and check if you will experience the same pop-up message?
Looking forward to your response.
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unable to extend my trend micro protection to my mobile
Hi @fookthim,
I'm sorry to hear that.
May we know what is the country/region that your mobile device and play store have? And are you able to provide a screenshot of the error message?
Looking forward to your response.
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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @Roseybuddy,
Based on the screenshot that you've provided and from the Apple Community, it seems that the issue is within their device.
You may try to contact the Apple Support to check with them this concern.
Hope this helps.
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why is the machine not showing report in the trend micro security report
Hi @admin432e79,
May we know if the security report is activated on your Mac devices.
To check, please follow these steps:
- Open Trend Micro Antivirus on your Mac.
- Click the lock icon to make changes.
- Go to Preferences.
- Under the Security Report section, check if the switch is turned on.
Hope this helps.
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trend micro maximum security slow down my laptop
Hi @abc_43000,
Welcome to Trend Micro Home Users Community!
I'm sorry about that.
May we know if the Trend micro program version is 17.8.1192 and are you experiencing High CPU usage for the Trend Micro program?
To check the version, you may refer to these steps:
- Open Trend Micro Main Console.
- Click About the Software to check for latest update.
Looking forward to your response.
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trend micro vpn blocking apps
Hi @guyebromley, @candl, @famillefredcolin, @rossco08, @frank_vk6kfd, @laurawatson81, @wledan, @jim4398e7, @ianhelena3 and @iabonde1961
Thank you for your patience and we apologize for any inconvenience this may have caused.
Our team has rolled out the newest version of Mobile Security. Kindly update your app to version 11.2.1071 and verify if the issue has been resolved.
Hope this helps.
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web guard block my mobile internet and apps to stop working
Hi @ysayeg,
I'm sorry that this happened.
Please be guided that the Web Guard lets you filter content when you are using your preferred browser while using your local VPN with almost no impact to your network speed. And while doing this, Web Guard don't have the mechanism to block any Facebook account.
For us to further check this, are you able to provide the screenshot of the email you've mentioned or the link that you've used before this happened?
Looking forward to your response.
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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
We release a new update it should be 11.2.1071 now. You may check the app store for this version.
Hope this helps.
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web guard block my mobile internet and apps to stop working
Hi @ysayeg,
The release of the version will fix the issue. About the Facebook issue, may I know if the Social Network Privacy feature of the Trend Micro app is turned on and are you experiencing the issue after updating to 11.2.1071 version?
Looking forward to your response.
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trend mobile security for ios vpn bug
HI @johnwjack2950 , @jthizzle37 @jfoelling @reggiesimmons,
This concern is still under investigation, and we do apologize for the inconvenience it has caused. While awaiting the update to resolve this issue, may we inquire about your mobile data provider?
Looking forward to your response.