tm_joyce

Hi @rickmen,

Just to confirm, could you let us know which device you are using for the product TMMS?

And for clarification, the hotfix provided here is for Trend Micro antivirus on Windows devices.

Hope hearing from you soon! 

Hi @giguerejeanmarc,

Thank you for trying the hotfix. May we know if it resolves your concern?

Hope to hear from you soon! ​ 

Hi @rickmen​ and @johnn, 

You may try this hotfix that our developer team provided for this concern. 

Here's the instruction on how to use it:

1. Download Hotfix here
2. Double-click Ti_1780_win_en_ForceSN_hfb0001.
3. Click Yes when the User Account Control window appears.
4. Follow the prompts to install the hotfix.
5. Restart your computer to apply the changes.

This is a temporary solution while awaiting the upcoming update. 

Hope this helps. 

Hi @babs21​,

This issue is still under investigation, we're sorry and asking for more patience. 

While waiting; you can try the following Troubleshooting steps below and see if it works for you:

Perform ChckDsk :
1. Open the Command Prompt by typing cmd into the desktop search field
2. Select Run as administrator.
3. Type the command chkdsk C: /f

4. Restart the device and see if the issue still persists.

Run SFC Scan
1. Open the Command Prompt by typing cmd into the desktop search field
2. Select Run as administrator.
3. Type the command: sfc /scannow
4. Restart the device and see if the issue still persists.

Let us know if any of these works.

Hi @rcsinps​, 

Thank you for letting us know about the issue involving Trend Micro.

To help with our investigation, may we know what product are you currently using?

Hi @giguerejeanmarc​, 

I'm sorry to keep you waiting for the resolution of this issue. However, this issue is still under investigation, and we will post an update as soon as we can.

Appreciate your patience!