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in your opinion what areas do you think ai should prioritize for future development
Welcome to Trend Micro Home Users Community!
We would love to help but could you provide more information about your concern?
Looking forward to your response.
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switch off vpn for certain application in iphone
Hi @huiwenshen,
Welcome to Trend Micro Home Users Community!
The VPN feature of the mobile app is called Web Guard and allows you to filter content when you are using your preferred browser by utilizing a local Virtual Private Network, or VPN, on your iOS/iPadOS device. However, it cannot block certain applications installed on your device.
For more information, you may check this link.
About the other concern, could you tell us the following information:
- What app have an issue with the mobile security?
- When did this happen?
- iOS version:
- Trend Micro Mobile Security version:
Looking forward to your response.
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whats this bs security software password rubbish
Hi @mrpeterjohnston and @claudiubotezatu,
We understand your sentiments and feedback. While we may not be able to implement every suggestion, please know that your input remains invaluable to us as we strive for continuous improvement.
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log is empty for "unauthorized changes"
Hi @claudiubotezatu,
I'm sorry it took long to response.
We tried to replicate your concern with multiple devices, but we are unable to have the same result.
May we know if you do have the latest version and if you are still experiencing the same concern after it is updated? Also, could you provide the version number of your program?
Looking forward to your response.
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web security agent issue
Welcome to Trend Micro Home Users Community!
It seems that your concern is for our Corporate Department. You may post here so that our corporate support able to help you.
Hope this helps!
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trying to renew won’t let me
Hi @cpgray60,
Welcome to Trend Micro Home Users Community!
I'm sorry for the inconvenience.
You may use this link to renew your subscription.
Hope this helps!
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trend micro blocking my i phone from connecting to internet
Hi @wuthtmba,
Welcome to Trend Micro Home Users Community!
We're sorry to hear that this happened. For us to investigate this concern, may we know the following information
- iOS/Android version:
- Mobile Security version:
- Internet Provider:
- May I know what are the features turned on currently?
- Are you having the same issue when using a mobile security?
Also, for the mobile security, the version should be 16.2.0.5211 for Android device and 11.2.1071 for iOS device. You may look at Play Store and App Store for update.
Looking forward to your response.
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password manager
Hi @helen,
Welcome to Trend Micro Home Users Community!
Thank you for the sudden interest in purchasing our Password Manager product.
You may check this link to purchase a subscription for the password manager then to activate it, use this Password Manager website for the detailed instruction.
Hope this helps!
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email renewal
Hi @lmartins,
Welcome to Trend Micro Home Users Community!
For us to verify and confirmed if the email is a scam, please provide the following:
- Sender's email address
- Screenshot of the Email for the renewal.
Looking forward to your response.
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whats this bs security software password rubbish
Hi @davevt31,
Thank you for the insight.
May we know if you do have a password for your Trend Micro main console? If not, please provide a screenshot to help us with your concern.
Looking forward to your response.