tm_joyce

Hi @lmartins,

Welcome to Trend Micro Home Users Community!

For us to verify and confirmed if the email is a scam, please provide the following: 

• Sender's email address
• Screenshot of the Email for the renewal. 

Looking forward to your response. 

Hi @davevt31​, 

Thank you for the insight. 

Hi @mrpeterjohnston,

May we know if you do have a password for your Trend Micro main console? If not, please provide a screenshot to help us with your concern.

Looking forward to your response. 

Hi @fookthim,

I'm sorry to hear that. 

May we know what is the country/region that your mobile device and play store have? And are you able to provide a screenshot of the error message?

Looking forward to your response. 

Hi @admin432e79​,

May we know if the security report is activated on your Mac devices.

To check, please follow these steps: 

1. Open Trend Micro Antivirus on your Mac.
2. Click the lock icon to make changes.
3. Go to Preferences.
4. Under the Security Report section, check if the switch is turned on. 

Hope this helps. 

Hi @abc_43000​,

Welcome to Trend Micro Home Users Community!

I'm sorry about that. 

May we know if the Trend micro program version is 17.8.1192 and are you experiencing High CPU usage for the Trend Micro program? 

To check the version, you may refer to these steps: 

1. Open Trend Micro Main Console.
2. Click About the Software to check for latest update.

Looking forward to your response. 

Hi @pmdesk52,

Good to hear that your phone is secure now and I'm sorry that this took days to resolve.

​ We will be closing this now. Thank you. 

Hi @rkhristy,

Welcome to Trend Micro Home Users Community!

We understand your sentiments. 

Please be guided that TOMO, is a new feature in your Trend Micro applications. It's an AI-powered assistant designed to address your concerns regarding product-related issues or services simply by asking questions.

Given that TOMO is seamlessly integrated into your Trend Micro apps and programs, it's not removable but can be easily disregarded if preferred, just click the OK button when prompted after installing or updating your Trend Micro applications. 

And if you have other feedback or concerns, please don't hesitate to share them with us.

Hope this helps. 

Hi @riviric​,

For the coreserviceshell.exe using more CPU usage, it should be fix now with our latest version. Kindly check if currently if you have a version of 17.8.1192 for your Trend Micro program. 

Hi @mubashir_amin​,

Thank you for the information. May we know the following information:

• Trend Micro app version:
• iOS/Android version:
• When did you received the SMS:

Hi @claudiubotezatu​, 

That's why your advice was greatly appreciated; however, suggesting other options or products for the OP to consider would help them be more open-minded about PC securities.