why is my trend micro device security showing up as free version saying i need to upgrade it to use features

it says that my account is running free version of device security but i purchased a card from jb hifi and put the infornmation in when signing up but it is only letting me use free features

Well Done. My phone is now secured for the next year. This took 3 days???

Thank You

Paul

Hi @pmdesk52,

Good to hear that your phone is secure now and I'm sorry that this took days to resolve.

​ We will be closing this now. Thank you.