Hi @jadtcoll1,
Welcome to Trend Micro Home Users Community.
We'd like to assist you further but we'll need a bit more information to better understand your situation. Could you please provide us with more details about the issue?
May I know what is the name of the Trend Micro program you're using? Also, we would appreciate if you can provide screenshot of the issue. This will help us provide you with the most accurate and efficient solution possible.
Looking forward to your response.
