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@maward7190​,

Welcome to Trend Micro Home Users Community.

To fix the issue, you may try the following steps:

1. Kindly check if you're using the latest version of the Trend Micro program. To check the latest version, you may click here.
2. Restart the components of your Trend Micro program. For the step by step guide, you may click here.
3. Clear browser cache. 

Also, we would highly appreciate if you can send us a screenshot of the issue.

Hope this helps.

Hi @jacquerie33,

Welcome to Trend Micro Home Users Community. 

You've been receiving this pop-up notification because you've entered information on a website with the same details you saved in Trend Micro Data Theft Prevention.

If you wish to temporarily disable the protection, you may follow the steps on this link.

Hope this helps.

Hi @cathyandjon,

Welcome to Trend Micro Home Users Community,

I understand your concern about the notification regarding "43 unprotected passwords." This message typically refers to passwords saved in your web browser or other applications that may not be securely stored. Even if you don't intentionally save passwords, many browsers and apps do so automatically unless you disable the feature.

To locate and manage these passwords:

1. Check Your Web Browser Settings: Most browsers (like Chrome, Firefox, Safari) have a section where you can view saved passwords. Look for "Passwords" or "Security" settings in your browser's menu.

2. Password Management Apps: If you use password management software, check if there are any entries marked as unprotected.

3. Review Applications: Some applications may save passwords locally. Check settings or preferences within these apps for any saved passwords.

Hope this helps.

Hi @jadtcoll1,

Welcome to Trend Micro Home Users Community. 

We'd like to assist you further but we'll need a bit more information to better understand your situation. Could you please provide us with more details about the issue?

May I know what is the name of the Trend Micro program you're using? Also, we would appreciate if you can provide screenshot of the issue. This will help us provide you with the most accurate and efficient solution possible.

Looking forward to your response.

@antonmd83​, Thank you very much for taking the time to share your thoughts. We genuinely appreciate your feedback as it helps us improve our products and services to better meet the needs and expectations of our valued customers.

We are sorry to hear that your experience with our product did not meet your expectations. We are dedicated to continuously enhance the quality and performance of our products, and taking feedback from customers is important in this process.

As mentioned by my colleagues, using two different security programs on the same machine can sometimes lead to conflicts and performance issues such as resource consumption, compatibility issues, false positives and system stability.

Hope this clarifies your concern.

@Anime_007​, 

Based on the information provided, you already have the latest app and pattern version installed on your mobile device. 

We understand the importance of staying current with software updates to ensure optimal performance and security. Rest assured, our team is committed to maintaining the program's functionality and security by promptly applying updates as they become available.

To ensure that you constantly receive automatic updates on your Mobile security app, go to Security Scan. Click on Updates tab then tick the box for Auto Update.

Hope this helps.

@judywatsonn,

Thank you for reaching out. 

Regarding your inquiry about Ethernet adapters, I can certainly offer some recommendations. Ensuring compatibility between your Ethernet adapter, VPN service, and security software is crucial for a smooth online experience. While there are several options available, here are a few Ethernet adapters that have been known to work well with VPN services:

1. TP-Link UE300: This USB 3.0 to Gigabit Ethernet Adapter is highly compatible with various operating systems and offers reliable performance, making it a good choice for VPN connectivity with Trend Micro software.

2. Anker USB 3.0 Unibody Aluminum Ethernet Adapter: Known for its durability and compatibility, this adapter provides Gigabit Ethernet speeds and should work seamlessly with most VPN services and Trend Micro software.

3. Cable Matters USB to Ethernet Adapter (202023): Offering Gigabit Ethernet speeds and broad compatibility with operating systems, this adapter is another reliable option to consider for VPN connectivity with Trend Micro.

4. StarTech.com USB 3.0 to Gigabit Ethernet Adapter (USB31000S): With support for various operating systems and Gigabit Ethernet speeds, this adapter is well-suited for VPN usage alongside Trend Micro software.

These adapters have been tested by many users and have proven to work effectively in conjunction with VPN services and Trend Micro software. However, it's essential to ensure that the specific model you choose meets your requirements and is compatible with your system.

I hope these recommendations are helpful to you. 

@hvlewis​

Can you try to do a clean uninstall and reinstallation for the Antivirus One. Please follow the steps below:

1. Force Quit Safari to stop running Antivirus One extension on the browser.
   
   
2. Quit the Antivirus app:
   1. Quit Antivirus One process by right-clicking the icon in the menu bar at the top and choosing Quit.
      
3. Open Finder and go to the Applications Folder. Move Antivirus One to Trash.
   
   
4. Check for other Antivirus One files or their remnants and delete if there are still any.
   1. Click Go on the Menu Bar, then choose Go to Folder.
   2. Type ~/Library/containers, then click Go.
      • Find and delete these folders:
        • com.trendmicro.DrSafety
        • com.trendmicro.DrSafety.ToolbarSafariExtension
          
5. Empty Trash.
6. Restart the computer.
7. Reinstall Antivirus One from the App Store and make sure the same Apple ID used for the purchase is signed in.

Let me know if this works.

@davevt31​ Thanks for helping out.

@judywatsonn We sincerely appreciate your enthusiasm and interest with our program. Our colleagues from the Corporate Department are the best people to handle this kind of concern. You may get their contact information by clicking here.

Hope this helps.

@dannyleeuk​,

I understand your frustration and we do apologize if we fell short of your expectations.

We would like you to know that we value your feedback. However, it is essential to remember that software development can be a complex and challenging process. Operating systems like macOS often introduce significant changes with each new version, and security software providers must thoroughly test and adapt their products to ensure compatibility and effectiveness.

Rest assured, we are committed in improving our service to the best of our abilities.