@maward7190​,

Welcome to Trend Micro Home Users Community.

To fix the issue, you may try the following steps:

1. Kindly check if you're using the latest version of the Trend Micro program. To check the latest version, you may click here.
2. Restart the components of your Trend Micro program. For the step by step guide, you may click here.
3. Clear browser cache. 

Also, we would highly appreciate if you can send us a screenshot of the issue.

Hope this helps.

Hi @jacquerie33,

Welcome to Trend Micro Home Users Community. 

You've been receiving this pop-up notification because you've entered information on a website with the same details you saved in Trend Micro Data Theft Prevention.

If you wish to temporarily disable the protection, you may follow the steps on this link.

Hope this helps.

Hi @cathyandjon,

Welcome to Trend Micro Home Users Community,

I understand your concern about the notification regarding "43 unprotected passwords." This message typically refers to passwords saved in your web browser or other applications that may not be securely stored. Even if you don't intentionally save passwords, many browsers and apps do so automatically unless you disable the feature.

To locate and manage these passwords:

1. Check Your Web Browser Settings: Most browsers (like Chrome, Firefox, Safari) have a section where you can view saved passwords. Look for "Passwords" or "Security" settings in your browser's menu.

2. Password Management Apps: If you use password management software, check if there are any entries marked as unprotected.

3. Review Applications: Some applications may save passwords locally. Check settings or preferences within these apps for any saved passwords.

Hope this helps.

Hi @camsab83,

We would greatly appreciate if you could provide us with more details to help us understand the issue better. Kindly provide the following information:

1. Trend Micro program name and version
2. Screenshot of the exact error message

Looking forward to your response.

@woodsro0​,

As mentioned on the previous replies, your Trend Micro program already has the latest component version installed. Usually, when you manually check for program updates on About the Software tab, it will try to download and install updates and will automatically be updated as soon as a newer version is available.

If Windows Security settings is still showing that your antivirus software is out of date even though you have the latest version installed, kindly try restarting the components of your Trend Micro program by following the steps here.

Also, please ensure that your Windows operating system is up to date. Microsoft regularly releases updates that can address bugs and improve compatibility with antivirus software. 

Hope this helps.

@ysayeg​ I'm sorry to hear that you're experiencing such frustration with your Facebook account. Dealing with account issues like this can be incredibly frustrating.

It sounds like you've already taken steps to try and resolve the problem by verifying your identity on Facebook. By any chance, do you have a screenshot of the issue you're experiencing? It will help us provide a concrete solution to your concern.

Awaiting for your response.

Hi @jadtcoll1,

Welcome to Trend Micro Home Users Community. 

We'd like to assist you further but we'll need a bit more information to better understand your situation. Could you please provide us with more details about the issue?

May I know what is the name of the Trend Micro program you're using? Also, we would appreciate if you can provide screenshot of the issue. This will help us provide you with the most accurate and efficient solution possible.

Looking forward to your response.

@Repata​ May we know which browser is affected? Is it both Google Chrome and Microsoft Edge? Also, have you tried to check if you're having the same issue on your other devices?

To resolve the issue, you may try the following steps:

1. Check if browser is updated to the latest version.
2. Make sure Trend Micro Toolbar is updated. To update the extension, click here.
3. If you have other extensions installed on the machine, try to disable it temporarily and check if the issue persists.

Hope this helps.

@antonmd83​, Thank you very much for taking the time to share your thoughts. We genuinely appreciate your feedback as it helps us improve our products and services to better meet the needs and expectations of our valued customers.

We are sorry to hear that your experience with our product did not meet your expectations. We are dedicated to continuously enhance the quality and performance of our products, and taking feedback from customers is important in this process.

As mentioned by my colleagues, using two different security programs on the same machine can sometimes lead to conflicts and performance issues such as resource consumption, compatibility issues, false positives and system stability.

Hope this clarifies your concern.

@Anime_007​, 

Based on the information provided, you already have the latest app and pattern version installed on your mobile device. 

We understand the importance of staying current with software updates to ensure optimal performance and security. Rest assured, our team is committed to maintaining the program's functionality and security by promptly applying updates as they become available.

To ensure that you constantly receive automatic updates on your Mobile security app, go to Security Scan. Click on Updates tab then tick the box for Auto Update.

Hope this helps.