Hi @georgedelaportilla, 

Welcome to Trend Micro Community!

Here are some troubleshooting steps you can try to address the issues:

  1. Check for Updates: Make sure both your iPhone's operating system and the Trend Micro Antivirus app are updated to the latest versions.
    We recently released a new update, it should be 11.2.1071 now. You may check the app store for this version.

  2. Restart Your Device: Try turning off your iPhone, waiting a few seconds, then turning it back on again to see if that helps.

  3. Reinstall Trend Micro Antivirus: Uninstall the Trend Micro Antivirus app from your iPhone and then reinstall it from the App Store. This can sometimes fix any corrupted files or settings causing the problem.

Hope this helps.