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in your opinion what areas do you think ai should prioritize for future development
Hi @inbarasanraman,
I have processed your refund request and sent you the refund confirmation email.
Let us know if you have any futher help needed. -
how can i optimize trend micro software for better performance on my desktop pc
Hi @claudiubotezatu,
We understand your sentiments and feedback. While we may not be able to implement every suggestion, please know that your input remains invaluable to us as we strive for continuous improvement. -
why am i suddently getting pop ups i thought your software blocked those
These pop-ups you are receiving are called Browser Notifications. It is a web browser feature that allows websites to send notifications to users regardless of which sites they have opened. They are really handy, but scammers have been exploiting the feature to promote unwanted ads and scam sites, and even send out malicious links containing malware.
To resolve the issue, you may refer to the steps below:
1. Quit your browser
2. Update your Trend Micro Antivirus
3. Restart the computer
4. Run a scanIf the issue still persists, here are some additional steps you can take to manually block and remove it:
1. Open your browser
2. Go to Settings then go to Cookies and Site Permissions
3. Within the Site permissions menu, select Notifications
4. Toggle the switch to disable it. This will block all browser notifications within your browser.
5. You may also clear the browsing dataHope this helps.
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trend micro blocking my i phone from connecting to internet
Hi @wuthtmba,
For clarification, can you please confirm if you are on Optimal Mode? Also, please check if the device you are using is blocked on Settings.
Hope this helps. -
trend micro preventing internet access
Hi @mwatkins5,
We're currently experiencing an issue with mobile data internet access when Web Guard is enabled. You can find more details in our announcement here. In the meantime, please update your app to version 11.2.1071 to resolve the issue.
If the problem persists and isn't related to this, please provide further details.
Thank you! -
your mobile security does not work no celullar data when web guard is on
Hi @willwelch,
The recommended solution to this issue is just updating the application. Kindly update your app to version 11.2.1071 to resolve the issue.Please let us know if the problem still persists after the update.
Thanks! -
cant get a response from trend micro antivirus cell phone app disabling phones
Welcome to Trend Micro Community!
Here are some troubleshooting steps you can try to address the issues:
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Check for Updates: Make sure both your iPhone's operating system and the Trend Micro Antivirus app are updated to the latest versions.
We recently released a new update, it should be 11.2.1071 now. You may check the app store for this version. -
Restart Your Device: Try turning off your iPhone, waiting a few seconds, then turning it back on again to see if that helps.
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Reinstall Trend Micro Antivirus: Uninstall the Trend Micro Antivirus app from your iPhone and then reinstall it from the App Store. This can sometimes fix any corrupted files or settings causing the problem.
Hope this helps.
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vpn
Hi @kingnatasha7
We are already aware of the issue and we are currently investigating this concern. We will notify you as soon as an update is ready. Your understanding is greatly appreciated. -
app will not open lost device protection
Hi @shaunee8,
How were you able to tell that the feature is not working? Have you enabled all app permissions? You may follow the steps on the article provided below to allow the said permissions.
Cannot turn ON Lost Device Protection on iPhone or iPad
Also, could you provide the application version of your Trend Micro Mobile Security app?
Thank you!