🚨 Trend Micro Community is undergoing maintenance. You can still view existing posts, but posting new ones may not be possible.
Need help with your Trend Micro product?Visit Trend Micro Help Center.

Posted Sun, 13 Oct 2024 20:37:10 GMT by
When I attempt to install Trend Micro Maximum Security the file downloaded is zero bytes.  Please see below.  Any help appreciated.

TrendMicro Antivirus-11.5.1318.2.dmg.  Zero bytes. Disk Image


 
Posted Mon, 14 Oct 2024 00:47:36 GMT by Helen _TM

It sounds like the download didn't complete properly, resulting in a zero-byte file. Here are a few steps you can try to resolve the issue:

  1. Delete the Zero Byte File: Remove the file from your downloads folder to avoid confusion.

  2. Check Your Internet Connection: Make sure your connection is stable before attempting to download again.

  3. Use a Different Browser: Sometimes, switching to another browser can resolve download issues.

  4. Clear Cache: If you're using a web browser, try clearing the cache and cookies, then attempt the download again.

  5. Download from the Official Site: Ensure you're downloading the software directly from the official Trend Micro website to avoid corrupted files. 

  6. Try a Different Network: If possible, try downloading the file on a different network to rule out any network-related issues.

If you continue to experience problems, you might want to reach out to Trend Micro support for further assistance.



 

You must be signed in to post in this forum.