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Joined: 4/23/2020
It sounds like the download didn't complete properly, resulting in a zero-byte file. Here are a few steps you can try to resolve the issue:
Delete the Zero Byte File: Remove the file from your downloads folder to avoid confusion.
Check Your Internet Connection: Make sure your connection is stable before attempting to download again.
Use a Different Browser: Sometimes, switching to another browser can resolve download issues.
Clear Cache: If you're using a web browser, try clearing the cache and cookies, then attempt the download again.
Download from the Official Site: Ensure you're downloading the software directly from the official Trend Micro website to avoid corrupted files.
Try a Different Network: If possible, try downloading the file on a different network to rule out any network-related issues.
If you continue to experience problems, you might want to reach out to Trend Micro support for further assistance.
Thank you for sharing your feedback regarding your experience with our Premium Security package. We sincerely apologize for the difficulties you encountered during installation and setup. Your insights are valuable to us as we strive to improve our services.
To simplify the installation process in the future, we recommend logging into the MyAccount portal, where you can find the appropriate installers for each device: Manage Your Trend Micro Subscription: Step-by-Step Guide.
Regarding your concern about the site not accommodating non-American information, could you please provide more details? A screenshot of the issue would also be helpful for us to better understand your experience.