Posted Tue, 29 Aug 2023 17:04:25 GMT by wardclark

For quite some time, videos at the top of most/all CNN website articles won't play when the Trend Micro Check extension for Safari is enabled.  Clicking the ">" Play button results in a circling arrow that never stops.  Disabling the extension allows the videos to play.  My guess is Trend Micro Check is blocking the videos because they start with an ad.

A couple of days ago, I was unable to see a video on a Patreon artist's page – there was just a blank space where the preview image should appear (like the blank spaces when Trend Micro Check detects an ad).  When I disabled the extension and refreshed the page, the preview image appeared and the video played with no problem.  In this case, there was no ad before the video.

Today, the video blocking showed up on HuffPost videos – the preview image is shown, and a second later "ERROR LOADING" appears over the image instead of the ">" Play button.  Like CNN, HuffPost videos start with an ad.

Feature request:  Add an option to Trend Micro Check for Safari to keep its hands off all embedded videos.

Posted Mon, 24 Feb 2025 14:11:40 GMT by
I have the same issue with Microsoft Edge and Google Chrome on all embedded videos.
Disabling the Trend Micro extension and refreshing the webpage lets play videos immediately.
Please solve this problem !
Posted Tue, 25 Feb 2025 04:00:00 GMT by TM_FG

Videos not playing when the Trend Micro Check extension is enabled can be truly frustrating. .Just so you know, the Trend Micro Check extension for Safari is no longer supported. You can find more details here: End of Support for Trend Micro Check - Browser Security for Safari | Trend Micro Help Center

We now have the Trend Micro ID Protection browser extension, which allows you to disable blocking on specific pages that are having issues.

Since the Trend Micro Check extension is no longer supported, we won't be fixing any issues with it. I recommend switching to the Trend Micro ID Protection extension instead. Here's how you can use it:

1. Install the Trend Micro ID Protection browser extension: https://tmurl.co/0c3ff-7
2.Go to the page where you're having trouble with the video.
3.Use the extension's settings to disable blocking on that specific page.

Hope this helps! If you have any questions, feel free to ask.

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