TM_FG

Hi David,

We have deployed a fix for the denied renewal issue caused by invalid data. Please try to renew again and let me know whether it is successful or not, and we’ll proceed from there.

Hey popkorn,

You're absolutely right—this leak is a huge reminder of how important it is to stay vigilant with our online security. If you’re wondering how to tell if your password is secure or how to make it stronger, here are a few tips:

1. How to Check If Your Password Is Secure:
You can easily test your password using Trend Micro's Password Check tool. It’ll tell you if your password is vulnerable or if it’s been part of any known data breaches. You can check it out here.

2. Creating Stronger Passwords:

- Use longer passwords (at least 6 characters).

- Include a mix of numbers, symbols, and both uppercase and lowercase letters.

- Avoid using common words, like “password” or your name, which can be easily guessed.

- Never reuse passwords across multiple accounts.

- For even stronger passwords, try using Trend Micro’s Password Generator to create unique, hard-to-crack passwords.

3. Extra Tips for Online Security:

- Change your passwords every few months for added security.

- Set up Two-Factor Authentication (2FA) wherever possible.

- Consider using a trusted password manager, like Trend Micro ID Protection, to safely store and manage your passwords.

- Protect your devices with reliable antivirus software like Trend Micro Maximum Security.

- When using public networks, a VPN can help keep your data private and secure.

For further details, you can dive into our full help center article on password security. And if you're looking for more ways to protect your privacy and identity, be sure to explore our Cybersecurity Learning Center. It’s packed with resources to help keep you safe online.

Hi there, I suggest you change your Wi-Fi password. You can follow the steps in this article: https://helpcenter.trendmicro.com/en-us/article/tmka-20642.

For more helpful tips on how to protect and secure your home network, visit your Cybersecurity Learning Center: https://helpcenter.trendmicro.com/en-us/learn/network-care/.

Hi! If you need any help or have questions, feel free to let me know. :)

Hi there, what do you mean by "dark gray bars"? Could you provide more details? Are you referring to the highlights in the search results? If so, you can follow the steps in this article: https://helpcenter.trendmicro.com/en-us/article/tmka-11177.

Hi, have you checked your email? After your purchase, an order confirmation email is sent to the email address you used, containing the Trend Micro download link and activation key.

Hi there,

I understand your frustration. You can update your credit card details by following the steps in this article: How to update your credit card information.

Please try the instructions there, and if you're still encountering issues, feel free to reach out again for further assistance.

Hi there, which Trend Micro program are you using? Let me know so I can help you set up the automatic blocking if necessary.

Questions?

Drop your questions below, and your Trend Techie Buddy is here to help you out!

 

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Hi there, sorry to hear that your Facebook account may have been hacked. That can be really stressful, but don’t worry, you can still take steps to fix it.

Here’s what you should do right away:

1. Go to Facebook’s recovery page here: https://www.facebook.com/hacked
   Follow the steps to report the hack and try to recover your account.

2. Once you regain access, change your password and turn on two-factor authentication (2FA) right away.

3. Let your friends know that your account was compromised so they don’t fall for any suspicious messages.
    

For more detailed steps including how to protect your other social media accounts and prevent future attacks, check out this helpful article from our team: https://helpcenter.trendmicro.com/en-us/article/tmka-12099