TM_FG

Hi there, sorry to hear that your Facebook account may have been hacked. That can be really stressful, but don’t worry, you can still take steps to fix it.

Here’s what you should do right away:

1. Go to Facebook’s recovery page here: https://www.facebook.com/hacked
   Follow the steps to report the hack and try to recover your account.

2. Once you regain access, change your password and turn on two-factor authentication (2FA) right away.

3. Let your friends know that your account was compromised so they don’t fall for any suspicious messages.
    

For more detailed steps including how to protect your other social media accounts and prevent future attacks, check out this helpful article from our team: https://helpcenter.trendmicro.com/en-us/article/tmka-12099

Hi there,

If this continues to happen, you may need to install a hotfix. You can find the hotfix in this Help Center article: https://helpcenter.trendmicro.com/en-us/article/tmka-10193.
Once you've installed it, let me know what happens next.

Hi there,

What protection do you currently have? I suggest installing Trend Micro Mobile Security so I can help you set it up properly.
You may also find this page helpful: https://helpcenter.trendmicro.com/en-us/product-support/mobile-security-for-android/

For those who want to change the language in the Trend Micro Password Manager, here's something to keep in mind. The app’s language is based on your device's language settings, but there’s a small process involved to get it updated.

To change the language in Trend Micro Password Manager, follow these steps:

1. Change your device’s language to one of the supported languages (listed below).
2. Uninstall and reinstall the Password Manager app to apply the new language.

The supported languages for Trend Micro Password Manager are:

• English (EN)
• Japanese (JP)
• Traditional Chinese (TW)
• Spanish (ES)
• French (FR)
• German (DE)

Once you’ve reinstalled the app, it will reflect the language you’ve selected on your device. Hope this helps bring clarity to anyone looking to switch languages!

Hi.

Welcome to Trend Micro Home User's Community!

For this concern, May we ask for the following information so we can check or isolate the problem and provide you with the best solution?

1. What kind of device do you have?
2. Is your OS version updated?
3. Is Trend Micro VPN updated?
4. Do you have any applications that require Bluetooth to be turned on?
5. What troubleshooting steps have you taken?
6. Did you encounter the issue after the installation of the VPN or after you turned it on?
7. Do you have any Trend Micro Security app installed on your device?

Thanks for bringing this up! Just wanted to let you know that we removed the Memory Booster feature starting from version 16.0. It is replaced by App Freeze, which helps extend your battery life, reduce app notifications, and optimize your device's performance.

What is App Freeze in Trend Micro for Android? | Trend Micro Help Center

As for the Mobile Security app always running in the background, that's actually for the Web Guard feature, not for system optimization.

It's there to keep your browsing safe.

If you have any other questions or need more info, feel free to ask!

Videos not playing when the Trend Micro Check extension is enabled can be truly frustrating. .Just so you know, the Trend Micro Check extension for Safari is no longer supported. You can find more details here: End of Support for Trend Micro Check - Browser Security for Safari | Trend Micro Help Center

We now have the Trend Micro ID Protection browser extension, which allows you to disable blocking on specific pages that are having issues.

Since the Trend Micro Check extension is no longer supported, we won't be fixing any issues with it. I recommend switching to the Trend Micro ID Protection extension instead. Here's how you can use it:

1. Install the Trend Micro ID Protection browser extension: https://tmurl.co/0c3ff-7
2.Go to the page where you're having trouble with the video.
3.Use the extension's settings to disable blocking on that specific page.

Hope this helps! If you have any questions, feel free to ask.

I heard this update fixes some kind of flaw in accessibility where a physical attack could disable USB Restricted Mode on a locked device. Haven’t updated to iOS 18.3.1 yet and kinda debating it. Anyone notice any weird bugs, battery drain, or is it actually better? Let me know if it’s worth to update now. Thanks :)