Trnd Micro Maximum Security Renewal

Why should I renew my current subscription when I can get a new key for half the price?

Can you give your long time users a price break?

Hello, 

You can contact our chat support to discuss your concern about the price of your subscription: Chat with Trend Micro Support | Trend Micro Help Center

Seems someone has listened and they are offering a discount on renewals.
However, can't do a renewal as transaction keeps getting denied due to invalid data.
Is the ecommerce thing still being worked on?
Tried chat but they were not any help.

Hi David,

We have deployed a fix for the denied renewal issue caused by invalid data. Please try to renew again and let me know whether it is successful or not, and we’ll proceed from there.

Nope same error
tried uploading an image of error but it didn't work.

error image can be seen here

Hello,
Pease try different browser like Google Chrome or Microsoft Edge. If issue persist, please try to clear your browsing data on your browsers.

Here's how to clear browsing data on Chrome and Edge:

Google Chrome

On a computer:

1. Open Chrome.
2. Click the three vertical dots (More) in the top-right corner.
3. Select More tools, then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Check the boxes next to the types of information you want to remove (e.g., Browsing history, Cookies and other site data, Cached images and files).
6. Click Clear data.

On Android:

1. Open the Chrome app.
2. Tap the three vertical dots (More) in the top-right corner.
3. Tap History, then Clear browsing data.
4. Next to "Time range," select how much history you want to delete.
5. Check the boxes for the data you want to delete.
6. Tap Clear data.

On iPhone & iPad:

1. Open the Chrome app.
2. Tap the three horizontal lines (Menu) at the bottom.
3. Tap History, then Clear Browsing Data.
4. Select the Time Range.
5. Check the boxes for the data you want to clear.
6. Tap Clear Browsing Data again to confirm.

Microsoft Edge

On a computer:

1. Open Microsoft Edge.
2. Click the three horizontal dots (Settings and more) in the top-right corner.
3. Select Settings.
4. Click on Privacy, search, and services in the left-hand menu.
5. Under the "Clear browsing data" section, click Choose what to clear.
6. In the "Time range" dropdown, choose a time range.
7. Select the checkboxes next to the data you want to clear.
8. Click Clear now.

On mobile:

1. Open the Microsoft Edge app.
2. Tap the three horizontal dots (...) at the bottom.
3. Tap Settings.
4. Tap Privacy and security.
5. Tap Clear browsing data.
6. Choose the Time range.
7. Select the types of data you want to clear.
8. Tap Clear.

Remember to close and restart your browser after clearing data to ensure the changes take effect and try to renew your subscription.
If issue persists, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center

Using Edge, tried on two different computers, same error.

Still unable to renew my subscription. Gets an invalid data message. If Trend is unable to fix its back-office collection module, I wonder how good the a-v protection is. I was set up for auto-renewal. It did not happen, Then I started getting notices that the subscription expired.

Renewal site not working at all right now.

Me too. Received e-mail 17 April stating my auto-renewal would be debited early May, however has NOT happened and my subscription ends in 5 days - but no way to process that payment manually.
No idea the actual status of my subscription?? Fix your license interface please. It should never be this difficult.

If you experience the same issue, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.